IT Help Desk Technician - Tier 1 | On-Site, Tempe HQ

Cranial Technologies, Inc.; Chandler (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Plan with Company Matc

3.5 Weeks Paid Time Off + 7 Paid Leave

Life Insurance

Disability Insurance

Job summary

Cranial Technologies in Tempe, AZ is hiring an IT helpdesk technician to provide tier-one support to end users; you will handle issues via phone, Teams chat, and the ticketing system, image and configure new computers, and assist with IT projects.

The role requires strong communication, excellent customer service, the ability to manage multiple priorities, and a willingness to work early morning shifts to support clinics in the Eastern Time zone.

Qualifications

• 1–3 years of recent, similar IT helpdesk experience.
• Associate degree in information technology or related field preferred.
• A+ certification is a plus.
• Proficient knowledge of desktop hardware, software, and applications.
• Excellent problem-solving and communication skills.
• Ability to multitask and manage priorities.
• Must be self-motivated.
• Must be able to lift 50 lbs.

Responsibilities

• Respond to end-user issues via phone, ticketing system, or Teams chat.
• Image and configure new computer systems.
• Provide on-premise and remote support to end-users.
• Support HIPAA compliance and security practices.
• Document work in the ticketing system and update knowledge base articles.
• Assist with other technology projects as assigned.
• Work early morning shifts to support clinics in the Eastern Time zone.

Skills

Customer service

Communication

Multitasking

Problem solving

Self-motivated

Education

Associate degree in information technology or related field

A+ certification

Tools

Active Directory/Entra ID

Office 365

Imaging

Ticketing system

Remote support

Job description

Cranial Technologies in Tempe, AZ is hiring an IT helpdesk technician to provide tier-one support to end users; you will handle issues via phone, Teams chat, and the ticketing system, image and configure new computers, and assist with IT projects.

The role requires strong communication, excellent customer service, the ability to manage multiple priorities, and a willingness to work early morning shifts to support clinics in the Eastern Time zone.