Service Desk Technician I — 24/7 IT Support

Inserso; Chandler (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Inserso is seeking a Service Desk Technician Level I to join our team at the government site in Chandler, AZ. You will use ServiceNow to log and track issues, deliver first-line IT support, and escalate when needed while maintaining customer-focused service in a fast-paced environment.

The role requires a strong commitment to problem solving, clear communication, and willingness to work a 24/7/365 schedule for mission-critical support as needed.

Qualifications

• Must be a U.S. Citizen and pass the DHS E-Verify.
• High School diploma or GED required.
• 1 year IT support/helpdesk experience.
• Experience with Windows OS and Office 365.
• Experience in phone-based customer support.
• Familiarity with knowledge base procedures.

Responsibilities

• Answer phones, chat, and email and create tickets using ServiceNow.
• Offer first line of customer support and provide KB/manual guidance.
• Collaborate with colleagues and other support groups.
• Analyze information to determine best solution.
• Remote diagnostics of client workstations.
• Provide website navigation assistance and password resets.
• Maintain prompt and courteous service.
• Follow priority matrix for issue resolution.
• Troubleshoot and resolve incidents.

Skills

Customer service

Communication

Multitasking

Punctuality

Phone support

Education

High School Diploma or GED

Tools

ServiceNow

Windows OS

Office 365

Remote support

Job description

Inserso is seeking a Service Desk Technician Level I to join our team at the government site in Chandler, AZ. You will use ServiceNow to log and track issues, deliver first-line IT support, and escalate when needed while maintaining customer-focused service in a fast-paced environment.

The role requires a strong commitment to problem solving, clear communication, and willingness to work a 24/7/365 schedule for mission-critical support as needed.