Service Desk Technician

Five Rivers IT Inc.; Fair Lawn (NJ); Sur place; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision insurance

Vacation time

401k after 1 year

Résumé du poste

Five Rivers IT in Fair Lawn, NJ is seeking a Service Desk Support Technician to join a team delivering world-class IT services to its NYC metro area clients. The role involves resolving hardware, software, and application issues, account management, and remote troubleshooting to support local PCs.

The position emphasizes strong communication, problem-solving, and customer service skills, with benefits including health/dental/vision insurance, vacation time, and a 401k after one year of service.

Qualifications

• Previous experience in IT, customer service, or other related fields.
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Responsabilités

• Provide initial contact and incident resolution to customers with hardware, software, and application problems
• Attempt to resolve incidents during the first call whenever possible
• Document incident resolution and status in incident PSA tool
• Provide day-to-day support for localized PC issues
• Create and manage user accounts and provide remote troubleshooting support
• Provide input and updates to standard operating procedures
• Participate in the organization's change management process
• Communicate and escalate issues using sound judgment and self-initiative
• Provide polite and friendly customer service

Connaissances

Rapport building

Troubleshooting

Critical thinking

Professional demeanor

Description du poste

At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years.
We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.

Responsibilities

• Provide initial contact and incident resolution to customers with hardware, software, and application problems
• Attempt to resolve as many incidents during the first call as possible
• Document incident resolution and status in incident PSA tool
• Provide day-to-day support for localized PC issues
• Create and manage user accounts and provide remote troubleshooting support to customers
• Provide input and update to standard operating procedures
• Participate in the organization's change management process
• communicating and escalating issues using sound judgment and self-initiative
• Provide polite and friendly customer service

Qualifications

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Other Details About The Job

• Benefits are offered such as medical/dental/vision insurance and vacation time. 401k will be obtained as a benefit after 1 full year of service.
• You will be placed at our Fair Lawn, NJ office. Please do not apply if you are not local or are not willing to relocate
• Compensation for Service Desk Technician will range from $40,000 to $50,000 based on experience, if your experience falls outside required ranges compensation may be based on other open roles