Senior Service Desk Engineer

Insight Global; Arlington (VA); Hybrid; USD 55,104 - 61,992; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer matching

Paid sick leave

Job summary

A leading IT services provider is seeking a Sr. Service Desk Engineer in Arlington, VA for a 3-month contract-to-hire position. Responsibilities include deploying laptops, supporting users, and managing Mobile Device Management solutions. Ideal candidates should have 5+ years of helpdesk experience, including expertise in Intune and OS imaging. Competitive pay of $40-$45/hr, with benefits starting on day 31. The potential for hybrid work is also available upon conversion.

Qualifications

• 5+ years of Senior Helpdesk/Service Desk experience.
• Proven experience with Mobile Device Management (Intune, JAMF, or similar).
• Experience with OS deployment and imaging (PLUS OS Deployer or equivalent).

Responsibilities

• Set up and deploy laptops with golden images.
• Implement and maintain Mobile Device Management solutions.
• Handle Tier 1–3 support tickets and troubleshoot issues.

Skills

Senior Helpdesk experience

Mobile Device Management (Intune, JAMF)

OS deployment and imaging

Office 365 administration

Familiarity with MFA

Education

A+ Certification or equivalent

MCP or Endpoint Manager certification

Tools

OS deployment tools (PLUS OS Deployer)

Intune

JAMF

Job description

Insight Global is seeking an Sr. Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need is to deploy and image laptops, support users across two locations, and drive improvements in customer service and mobile device management. The role is onsite during the contract period, with potential for hybrid flexibility upon conversion. This is slated as a 3-month contract-to-hire full-time position with a high likelihood of converting permanent. This company has a competitive Benefits/401k/PTO policy including a Pension Plan.

*Candidates must be able to work on W2 without sponsorship now and in the future*

Key Responsibilities

• Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred).
• Implement, configure, and maintain Mobile Device Management solutions (Intune, JAMF, or similar).
• Set up and manage Intune environments, not just maintain existing setups.

Service Desk Operations

• Handle Tier 1–3 support tickets (6–8 per day, typically resolved in 15 minutes or less).
• Troubleshoot PC hardware and software issues.
• Support users in both Arlington and remote locations (cross-team and TeamViewer support).
• Manage Office 365, license permissioning, and MFA.
• Address phishing email incidents and keep devices up to date.
• Partner with Jason to improve customer service processes (CSR) across the organization.
• Work independently as an individual contributor within a 6-person team.
• Identify and propose process improvements for service desk and Mobile Device Management operations.

Must-Have Qualifications

• 5+ years of Senior Helpdesk/Service Desk experience.
• Proven experience with Mobile Device Management (Intune, JAMF, or similar)—including setup and ongoing management.
• Experience with OS deployment and imaging (PLUS OS Deployer or equivalent).
• Office 365 administration and license management.
• Familiarity with MFA and phishing email response.

Preferred Qualifications

• A+ Certification, MCP, or Endpoint Manager certification.
• Experience with Windows-heavy environments.
• Experience with JAMF or other Mobile Device Management platforms.
• Experience with endpoint management tools.
• Team of 6, individual contributor (no mentoring/training responsibilities).
• 12-15 tickets/day; expected to take on a larger share to support current system admins.
• Contract period: 8-hour days (7:30–4:30 or 8–5, with 1-hour lunch).
• After conversion: Hybrid schedule (3 days onsite/2 remote), flexible hours.
• No on-call required during contract (only 2 calls/year expected).

Compensation: $40/hr to $45/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law