Deskside Administrator II (JSF)

AMERICAN SYSTEMS; Patuxent Highland (MD); Sur place; USD 75 000 - 95 000; Plein temps

Résumé du poste

AMERICAN SYSTEMS is hiring a Deskside Administrator II to deliver on-site IT support in a government enterprise environment. You will troubleshoot desktops, laptops, printers, and peripherals, manage user accounts, and image devices while collaborating with IT teams to meet SLA targets.

You will document activities in the ticketing system, mentor junior staff, and participate in ongoing training to stay current with technologies and security protocols.

Qualifications

• U.S. Citizen required; eligible for Top Secret/SCI as stated in policy.
• 8570/8140 IAT Level II certification required (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP).

Responsabilités

• Provide on-site technical support for hardware, software and network issues at user workstations.
• Troubleshoot Windows desktops/laptops, printers, peripherals, and Microsoft Office applications.
• Document incidents and requests in the ticketing system and meet SLAs.

Connaissances

Customer service

Verbal & written communication

Team collaboration

Problem solving

Remote support knowledge

Formation

8570/8140 IAT Level II Certification

Outils

Active Directory

Ticketing system

ITSM tools

Remote support tools

Description du poste

Now Hiring at AMERICAN SYSTEMS Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.

Responsibilities

An Average Day:

Requirements

As the Deskside Administrator II you will provide on-site technical support to end users in a government enterprise environment. You will manage face-to-face interactions with users, document all activities in the IT ticketing system, and serve as a technical resource for complex troubleshooting. You will conduct advanced troubleshooting of desktop computers, laptops, peripherals, and software, user account management, device imaging, and collaborate with other IT teams. You will also work closely with the Help Desk Manager to deliver timely solutions to IT incidents and service requests while meeting contract SLA requirements. Additionally, in this position you will:

• Provide on-site technical support, independently addressing hardware, software and network issues at user workstations
• Troubleshoot desktop and laptop hardware, operating systems (Windows), and applications (Microsoft Office, collaboration tools)
• Install, configure, and maintain IT equipment including monitors, printers, peripherals, and VTC systems
• Perform device imaging for desktops and laptops, ensuring proper configuration and deployment
• Document and track incidents and requests in the ticketing system with accurate and timely updates
• Assist users with account setups, password resets, and access management following security protocols
• Provide basic Active Directory user account administration and group membership management
• Collaborate with IT teams and elevate complex issues as needed for timely resolution
• Mentor and provide technical guidance to Deskside Administrator I staff
• Maintain accurate records of hardware inventory for proper asset management
• Participate in training and knowledge-sharing sessions to stay current on technologies
• Assist with IT setup and orientation for new employees to ensure proper equipment and onboarding
• Deliver service according to established service level agreements (SLAs) and performance metrics
• Assist with routine audits and inspections of COMSEC and classified materials assets
• Participate in the distribution and destruction of classified materials per Government defined policy

Qualifications

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , we will not consider candidates for this position who do not meet the aforementioned conditions.
• Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.
• Will be subject to a federal background investigation.
• 3-4 years of experience in deskside or technical support role with interest in growing technical expertise
• Must hold current 8570/8140 IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
• Problem-solving skills and ability to provide hands‑on support under pressure
• Ability to troubleshoot hardware issues (desktops, laptops, printers, peripherals) and software problems
• Good verbal and written communication skills with focus on delivering excellent customer service
• Familiarity with IT service management tools and remote support technologies
• Experience working in a team environment with willingness to learn and adapt

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $75,000.00/Yr. - USD $95,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status