Help Desk Technician

Insight Global; Wisconsin; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks a Help Desk Support Technician to provide remote Level 1 and 2 support in Wisconsin. This contract-to-hire role offers growth opportunities and includes responsibilities like troubleshooting and service monitoring, with occasional in-person support required.

Benefits

Medical insurance

Vision insurance

401(k)

Dental insurance

Paid sick leave

Qualifications

• 1-3 years of experience in helpdesk/desktop support.
• Experience with Microsoft server OS, especially Office365 and SharePoint.

Responsibilities

• Provide Level 1 and 2 support remotely within Wisconsin.
• Troubleshooting and service monitoring.

Skills

Collaboration

Communication

Customer Service

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.00/hr - $20.00/hr

Direct message the job poster from Insight Global

Professional Recruiter at Insight Global

Duration: 6 months contract to perm

Location: Remote outside of Madison, WI

Pay: $14-$20/HR

Hours: 40 hours, 8-5PM

Interviews: 2 rounds

Required Skills & Experience

• 1-3 years of experience in helpdesk/desktop support, with a focus on phone support.
• Supporting Microsoft server OS, especially Office365 and SharePoint administration experience.
• Installing and troubleshooting desktops, laptops, and applications.
• Strong collaboration, communication, and customer service skills.

Nice to Have Skills & Experience

• Experience with Cherwell or ServiceNow ticketing systems.
• Fluency in French for client communication.
• Experience with Linux systems.
• Experience with Mac systems.

Job Description

Insight Global's engineering client seeks a Help Desk Support Technician to provide Level 1 and 2 support remotely within Wisconsin. Responsibilities include in-person and remote desktop support, troubleshooting, and service monitoring. Occasional travel to the local office (about once a month) is expected. This contract-to-hire role offers growth opportunities and long-term employment.

Note: Exact compensation may vary based on skills, experience, and education.

Benefits include medical, dental, vision insurance, HSA, FSA, DCFSA options, 401k with employer matching, paid sick leave, and other paid time off as per law.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job functions: IT and Customer Service
• Industries: Technology, Media, IT Services, Civil Engineering

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Inferred Benefits

Medical insurance

Vision insurance

401(k)

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