Service Desk Technician

Progressive Global Energy; Kansas City (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Progressive Global Energy is looking for IT support in Kansas City, MO. This role involves setting up new systems, providing technical assistance, and maintaining accurate device inventory.

Ideal candidates should have a high school diploma, one year of relevant experience, and knowledge of computer hardware and operating systems. A+ certification is preferred. The position is a 6-month contract with a high potential for extension or conversion to permanent employment.

Qualifications

• High school diploma required; technical courses in computer repair a plus.
• Minimum of one year related experience needed.
• Basic knowledge of computer hardware and operating systems is essential.

Responsibilities

• Set up new computer systems and perform routine maintenance.
• Provide technical assistance and resolution as necessary.
• Ensure accurate inventory of devices through proper documentation.

Skills

Computer hardware knowledge

Operating systems knowledge

Analytical skills

Communication skills

Documentation

Education

High school diploma or equivalent

A+ certification

Job description

Job Description

Employment Type: 6-month contract

With high potential for contract extension or conversion to permanent employment

Responsibilities

• Set up new computer systems and perform routine maintenance
• Provide technical assistance and resolution as necessary
• Ensure accurate inventory of devices, and their assignment to users, through detailed documentation in ticketing system
• Assist customers with installation of new software packages, based on licensing requirements
• Provide backup assistance to Regional Office locations with occasional travel to those locations
• Provide accurate information on IT products or services and their availability

Qualifications

• High school diploma or equivalent. Technical school or technical courses in computer repair a plus and may partially substitute for experience. Minimum of one year related experience. Basic knowledge of computer hardware and operating systems. Analytical and well organized. Good communication skills. Must be accurate. A+ certification preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.