Service Desk Technician

TEKsystems; Erie (Erie County); On-site; USD 13,776 - 68,880; Part time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Disability

Health Spending Account (HSA)

Transportation benefits

PTO

Job summary

TEKsystems is seeking a Service Desk Technician to deliver first-line technical support to employees, with duties spanning phone and walk-up (TechLink) assistance. The role emphasizes ticket logging, rapid issue resolution, and proper equipment configuration for end-user deployment in a fully onsite Erie, PA environment.

The ideal candidate will have strong customer service, basic hardware/software knowledge, and experience with service desks and ticketing systems.

Qualifications

• Strong customer service and communication skills
• Basic knowledge of hardware, software, and IT troubleshooting
• Experience with ticketing systems and service desk operations
• Ability to manage multiple tasks and prioritize effectively
• Team-oriented with a proactive, problem-solving mindset

Responsibilities

• Provide first-line IT support via phone and walk-up (TechLink)
• Log, document, and manage incidents in ticketing systems
• Troubleshoot hardware and software issues; escalate when needed
• Configure and prepare IT equipment for end-user deployment
• Manage loaner equipment and inventory; track returns
• Provide end-user orientation and basic training on IT tools
• Deliver in-person support at TechLink locations when applicable

Skills

Customer service

Hardware & software

Ticketing systems

Task prioritization

Team oriented

Job description

Position Summary

The Service Desk Technician is responsible for delivering first-line technical support to company employees and agents. This role provides high-quality customer service through both phone-based and walk-up (TechLink) support, ensuring timely resolution of IT issues, efficient ticket management, and proper handling of end-user equipment. The technician plays a critical role in maintaining operational efficiency by troubleshooting, configuring, and supporting IT systems and hardware.

Key Responsibilities

Customer Support & Communication

• Answer inbound support calls and provide timely, professional assistance
• Deliver technical support to employees and agents
• Initiate outbound calls when necessary for follow-ups or issue resolution
• Provide exceptional customer service with clear communication and user-focused solutions

Ticket Management

• Accurately log, document, and manage incidents and service requests in ticketing systems
• Ensure proper categorization, prioritization, and documentation of tickets
• Maintain detailed records of troubleshooting steps and resolutions

Technical Troubleshooting & Support

• Perform break/fix troubleshooting and diagnosis of IT equipment and systems
• Identify, analyze, and resolve hardware and software issues
• Escalate complex technical problems when appropriate

IT Equipment Handling & Configuration

• Receive equipment from the IT Asset Storeroom
• Configure and prepare IT equipment for end-user deployment
• Perform customer imaging processes and software installations
• Inspect, clean, and test IT equipment to ensure readiness and reliability

Loaner Equipment & Inventory Support

• Assign and distribute loaner equipment to end users
• Track and manage loaner inventory and returns
• Receive incoming IT equipment and supplies

End-User Support & Training

• Provide end-user orientation and basic training on IT equipment and systems
• Assist users in understanding standard tools, processes, and best practices

Walk-Up (TechLink) Support

• Deliver in-person support services in TechLink locations as applicable
• Assist users with immediate technical needs in a walk-up environment

This role includes support for internal IT operations and services related to end-user hardware, software, and connectivity.

Preferred Qualifications

• Strong customer service and communication skills
• Basic knowledge of hardware, software, and IT troubleshooting
• Experience with ticketing systems and service desk operations
• Ability to manage multiple tasks and prioritize effectively
• Team-oriented with a proactive, problem-solving mindset

Job Type & Location

This is a Contract position based out of Erie, PA.

Pay and Benefits

The pay range for this position is $10.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may depend on specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Erie, PA.

Application Deadline

This position is anticipated to close on Jul 27, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.