Service Desk Technician

Kemper; Jacksonville (FL); On-site; USD 37,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Service Desk Technician to join their dynamic team in Jacksonville. In this role, you will be the first point of contact for technical support, assisting users with various applications and troubleshooting issues. This position offers a fantastic opportunity to work in a vibrant environment, where your contributions will directly impact the efficiency and satisfaction of users. If you are passionate about technology and enjoy solving problems, this role is perfect for you. Join a company that values diversity and is committed to creating a positive workplace culture.

Qualifications

• 2+ years of experience in desktop support or technical roles.
• Experience with ServiceNow ticketing system preferred.
• Ability to diagnose and resolve basic technical issues.

Responsibilities

• Provide first line support for technical issues and troubleshooting.
• Diagnose and resolve basic hardware and software problems.
• Track issues to resolution and maintain customer service standards.

Skills

Desktop Support

Customer Service

Problem-solving

Communication Skills

Active Directory

Microsoft Azure

Office 365/Teams

Windows 11

Education

High School Diploma or equivalent

Tools

ServiceNow

Virtual Desktop Infrastructure (VDI)

Job description

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Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper is seeking a full-time Service Desk Technician. As part of our Service Desk team, you will provide first level support to district personnel for field specified applications including, but not limited to field automation system, handheld computers, and agent web portal. You will troubleshoot, identify problems, resolve, and document issues and resolutions.

Location(s)

Jacksonville, Florida

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper is seeking a full-time Service Desk Technician. As part of our Service Desk team, you will provide first level support to district personnel for field specified applications including, but not limited to field automation system, handheld computers, and agent web portal. You will troubleshoot, identify problems, resolve, and document issues and resolutions.

Position Responsibilities

• Filters Service Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to next level of support personnel.
• Provide first line response for agents requiring assistance with tier 1 questions and issues pertaining to handheld computers.
• Diagnose and resolve basic technical hardware and software issues on the platforms for which the help desk bear responsibility via remote or onsite.
• Identify and escalate situations requiring urgent attention.
• Track issues to resolution, updating the internal knowledge base and/or communicating information to relevant business units.
• Quality assurance testing of hardware and software prior to rolling out to user base.
• Maintain the highest possible level of customer service.
• Other duties as assigned.
  
  

Qualifications

• Proven experience in a desktop support or technical role.
• Background of timely resolution of service desk tickets and excellent customer service.
• 2+ years of experience using ServiceNow ticketing system(preferred)
• Excellent written and verbal communication skills
• Problem-solving ability to diagnose and resolve basic technical issues.
• Demonstrates eagerness to learn and flexibility with the ability to multi-task.
• Possess attention to detail and follow-through.
• Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
• High level of professionalism and ability to maintain confidentiality.
• Active Directory knowledge
• Microsoft Azure knowledge
• Office 365/Teams Experience
• Virtual Desktop Infrastructure (VDI) knowledge
• Windows 11experience
• This position works onsite in the Kemper office
  
  

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Insurance

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Jacksonville, FL $37,000.00-$50,000.00 4 months ago

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