Service Desk Technician

Kemper Corporation; Jacksonville (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Service Desk Technician to join their dynamic team. This role involves providing first-level support for various applications, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate will have a background in desktop support, strong problem-solving skills, and the ability to communicate effectively. With a focus on personal development and work-life balance, this opportunity offers a supportive environment for growth and innovation. If you are eager to contribute to a company that values diversity and excellence, this position is perfect for you.

Benefits

Health and Dental Plans

401(k) Match

Tuition Assistance Program

Paid Certifications

Generous Paid Time Off

Employee Discounts

Business Casual Dress

Qualifications

• Proven experience in a desktop support or technical role.
• 2+ years of experience using ServiceNow ticketing system (preferred).
• Excellent written and verbal communication skills.

Responsibilities

• Provide first level support for field specified applications.
• Diagnose and resolve basic technical hardware and software issues.
• Maintain the highest possible level of customer service.

Skills

Desktop Support

Customer Service

Problem Solving

Communication Skills

Active Directory

Office 365

ServiceNow

Windows 11

Virtual Desktop Infrastructure

Education

High School Diploma

Associate's Degree in IT

Tools

ServiceNow

Active Directory

Office 365

Windows 11

Job description

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper is seeking a full-time Service Desk Technician. As part of our Service Desk team, you will provide first level support to district personnel for field specified applications including, but not limited to field automation system, handheld computers, and agent web portal. You will troubleshoot, identify problems, resolve, and document issues and resolutions.

Position Responsibilities:

• Filters Service Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to next level of support personnel.
• Provide first line response for agents requiring assistance with tier 1 questions and issues pertaining to handheld computers.
• Diagnose and resolve basic technical hardware and software issues on the platforms for which the help desk bear responsibility via remote or onsite.
• Identify and escalate situations requiring urgent attention.
• Track issues to resolution, updating the internal knowledge base and/or communicating information to relevant business units.
• Quality assurance testing of hardware and software prior to rolling out to user base.
• Maintain the highest possible level of customer service.
• Other duties as assigned.

Qualifications:

• Proven experience in a desktop support or technical role.
• Background of timely resolution of service desk tickets and excellent customer service.
• 2+ years of experience using ServiceNow ticketing system(preferred)
• Excellent written and verbal communication skills
• Problem-solving ability to diagnose and resolve basic technical issues.
• Demonstrates eagerness to learn and flexibility with the ability to multi-task.
• Possess attention to detail and follow-through.
• Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
• High level of professionalism and ability to maintain confidentiality.
• Active Directory knowledge
• Office 365/Teams Experience
• Virtual Desktop Infrastructure (VDI) knowledge
• Windows 11experience
• This position works onsite in the Kemper office

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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About Us

Kemper at a Glance

The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $13 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.8 million policies, is represented by approximately 22,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers. Learn more at Kemper.com .

*Alliance United Insurance Company is not rated.
We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V

Our employees enjoy great benefits:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.