Service Desk Technician (Associate-Level)

ZipRecruiter; Village of Garden City (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading technology services provider is seeking a Service Desk Technician (Associate-Level) for their operations. The successful candidate will assist users in resolving various technical issues while maintaining a commitment to quality and team collaboration. This role offers growth potential in a supportive environment.

Benefits

Paid holidays

PTO

Medical/dental/vision

Life insurance

Relocation incentives

Certification reimbursement

Retirement plans

Qualifications

• 2+ years of relevant IT or Service Desk experience.
• IAT Level II Certification (e.g., Security+).
• Acquire Microsoft 365 Certified: Endpoint Administrator Associate within 6 months.

Responsibilities

• Provide Tier I and Tier II support for hardware and software issues.
• Collaborate with teams to restore service and resolve issues.
• Recommend modifications to improve usability.

Skills

Problem Solving

Communication

Troubleshooting

Education

High School Diploma

BA/BS in Computer Science or Information Systems

Tools

Microsoft Office

Job description

Job Description

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. We offer a broad range of services including Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility.

If you’re looking for a technology company that values innovation and has a vision for the future of technology, consider Link Solutions! We focus on quality and compliance, guided by our philosophy: “Mission First, Customer Always”.

We are certified ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013, and have achieved CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team in Adelphi, MD.

• Must be a US citizen.
• Must have an active DoD Security Clearance.
• Position is non-remote (relocation incentive available).

The Service Desk Technician (Associate-Level) will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.

Join a professionally diverse team at an industry-leading organization that values work/life balance and prioritizes employees. This role offers opportunities to work on innovative projects with growth potential while contributing to security efforts.

Job Responsibilities:

• Provide Tier I and Tier II support for hardware and software issues.
• Recommend system modifications to improve usability of Information Systems and network resources.
• Route and escalate requests to Tier III and other teams for quick resolution.
• Collaborate with network services, software engineering, and application development teams to restore service and resolve core issues.
• Work with customers to develop new value-added programs and data solutions based on existing and new requirements.

This job description does not encompass all activities, duties, or responsibilities required for this role.

Qualifications

• Must be a US citizen.
• Must have an active DoD Security Clearance.
• High School Diploma with 2+ years of relevant IT or Service Desk experience.
• IAT Level II Certification or higher (e.g., Security+, CCNA Security, GICSP, GSEC, SSCP).
• Within 6 months of start date, must obtain Microsoft 365 Certified: Endpoint Administrator Associate or equivalent.

Preferred Qualifications:

• BA/BS in Computer Science, Information Systems, or related field.
• Proficiency with Microsoft Office.
• Experience documenting technical processes and procedures.
• Experience in a Department of Defense environment.
• Strong problem-solving and troubleshooting skills.
• Self-motivated with minimal supervision.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail and multitasking ability.

Additional Information

Link Solutions offers competitive compensation and benefits, including paid holidays, PTO, medical/dental/vision, life insurance, referral bonuses, relocation incentives, certification reimbursement, retirement plans, and more.

We are an EOE, AA/M/F/D/V, participating in E-Verify. All information is confidential per EEO guidelines.