Service Desk Technician

Sentinel Technologies Inc.; Chicago (IL); On-site; USD 34,000 - 44,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401K

Weekly pay

Job summary

Sentinel Technologies, Inc. is seeking a Service Desk Technician to support one of our valued customers in Chicago. The role involves imaging, deploying, and replacing equipment while delivering excellent customer service.

You will troubleshoot hardware, software and basic networking, ensure devices are configured correctly, and safeguard data during deployment. This is a 3-month, on-site contract at the client's location.

Qualifications

• 1+ years of experience in a similar role.
• Associate's degree in computer technology field or comparable certification.
• Experience troubleshooting hardware, software and peripheral equipment.
• Experience troubleshooting network and telecom problems.
• Experience configuring PC software.
• Experience with a ticketing system.
• Excellent interpersonal and communication skills.
• Extensive knowledge of computer software and hardware.
• Ability to lift to 50 pounds independently.
• Must be comfortable working in a medical facility.
• Must satisfy client requirements including vaccinations, drug screening and HIPAA.
• Valid driver’s license and proof of vehicle insurance.
• Legally authorized to work in the US without sponsorship.
• Can-do attitude.

Responsibilities

• Provide exceptional customer service while completing imaging, deployment and replacement requests.
• Troubleshoot hardware, software and basic networking issues and ensure end-user devices are configured properly.
• Safeguard customer data throughout the deployment process.

Skills

Customer service

Interpersonal communication

Troubleshooting hardware

Troubleshooting software

Troubleshooting network basics

Can-do attitude

Attention to data security

Mobility (lift 50 lbs)

Education

Associate's degree or comparable certification

Tools

Ticketing system

Job description

Responsibilities

Sentinel is seeking a Service Desk Technician to support one of our valued customers. The ideal candidate will provide exceptional customer service while completing computer imaging, deployment, and replacement requests. This role is responsible for troubleshooting hardware, software, and basic networking issues, ensuring end-user devices are configured properly, and safeguarding customer data throughout the deployment process.

This is a 3-month contract position that requires working onsite at our client's location in Chicago, Illinois.

Qualifications

• 1+ years of experience in a similar role
• Associate's degree in computer technology field or comparable certification
• Experience troubleshooting hardware, software and peripheral equipment
• Experience troubleshooting network and telecommunication problems
• Experience configuring PC software
• Experience with a ticketing system
• Excellent interpersonal and communication skills
• Extensive knowledge of computer software and hardware
• Ability to lift to 50 pounds independently
• Must be comfortable working in a medical facility
• Must be able to satisfy our client’s requirements, including proof of required vaccinations, drug screening and adherence to HIPPA privacy regulations.
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range:

$25.00-$32.00 an hour

What you get:

• We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands‑on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [e-mail].

The “Know Your Rights” Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity

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