Customer Engineer

Sentinel Technologies Inc.; Milwaukee (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Disability Insurance

Paid Vacation

Flexible Spending Account

Job summary

Sentinel Technologies Inc. is looking for a Customer Engineer to provide on-site technical assistance in Milwaukee, WI. The role involves troubleshooting and repairing desktops and laptops, ensuring systems remain secure and functional while delivering exceptional customer service.

The ideal candidate will have 1-3 years of relevant experience, strong communication skills, and a valid driver’s license. Salary is competitive, ranging from $45,000 to $60,000 annually, along with a rich benefits plan.

Qualifications

• 1-3 years of experience in a similar role.
• Experience troubleshooting and repairing desktop and laptop hardware.
• Legally authorized to work in the US without sponsorship.

Responsibilities

• Provide on-site technical assistance to customers.
• Ensure systems are functional and secure.
• Travel between locations for equipment transportation.

Skills

Troubleshooting

Customer Service

Communication Skills

A+ Certification

Tools

SCCM

Job description

Responsibilities

Sentinel is seeking a Customer Engineer to join our team and provide on‑site technical assistance to our customer. The ideal candidate will have experience troubleshooting and repairing desktops and laptops, performing software re‑imaging, and ensuring systems are fully functional and secure. We are looking for someone who delivers exceptional customer service, works collaboratively within a team, and maintains a professional presence at client location. This is a full‑time, on‑site position based at our client site in Milwaukee, IL.

Qualifications

• 1-3 years of experience in a similar role
• A+ Certification preferred
• Experience troubleshooting and repairing desktop and laptop hardware
• Experience with re‑imaging software a must, SCCM experience preferred
• Excellent communication skills
• Ability to lift 50 pounds and to stand for a long period of time
• The candidate must have a car, as this position requires travel between locations and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can‑do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation:

$45,000-$60,000 annually

What you get:

We offer an energetic work environment with many corporate culture amenities, competitive salary, and a rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long‑Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time‑off for Personal and Sick, certification and hands‑on training, and employee discount for product services and entertainment.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [e-mail].

The “Know Your Rights” Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity