IT Help Desk Technician

Sentinel Technologies; Traverse City (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Sentinel Technologies in Traverse City, MI is seeking a Tier 1/ Tier 2 Help Desk Technician to provide hands-on technical support in a mixed office and production floor setting. You will support end users, deploy and maintain hardware, and assist with daily IT operations across Cisco/Juniper networks, Microsoft 365, and virtualization platforms.

The ideal candidate has 1–3 years of help desk or desktop support experience, is onsite, and comfortable in a regulated environment.

Qualifications

• 1–3 years of Help Desk/Desktop Support experience.
• Proficient with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Experience with Cisco and/or Juniper networking equipment.
• Exposure to VMware or other virtualized environments is beneficial.
• Basic troubleshooting knowledge of wired and wireless networks.
• Hands-on hardware support including imaging, deployment and peripherals.
• Onboarding/offboarding user accounts and equipment.
• Familiarity with ticketing systems.
• Legally authorized to work in the US without sponsorship.

Responsibilities

• Provide hands-on technical support to end users onsite.
• Deploy and maintain hardware across users and devices.
• Assist daily IT operations across Cisco/Juniper networks, M365, and virtualization.
• Work in a mixed office and production floor manufacturing environment.
• Support in a regulated environment with a professional, can-do attitude.

Skills

Help desk experience

Microsoft 365 support

Networking basics

Education

High school diploma or equivalent

Tools

Cisco equipment

Juniper equipment

VMware

Ticketing systems

Job description

Responsibilities

Sentinel Technologies is seeking a Tier 1/Tier 2

Responsibilities

Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide hands‑on technical support in a mixed office and production floor manufacturing environment. This role will support end users, deploy and maintain hardware, and assist with daily IT operations across an enterprise infrastructure that includes Cisco and Juniper networking, Microsoft 365, and virtualization platforms. The ideal candidate will be comfortable with in‑person onsite support, hardware troubleshooting, and working in a regulated environment.

This position is a full time role fully onsite in Traverse City, Michigan.

Qualifications

• 1-3 years of experience in Help Desk/Desktop support
• Proficiency supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Experience with Cisco and/or Juniper networking equipment (direct or support-based)
• Exposure to VMware or other virtualized environments is beneficial
• Basic troubleshooting knowledge of wired and wireless network connectivity
• Hands‑on experience with end‑user hardware support, including desktop and laptop break/fix, peripherals, imaging, and deployment
• Understanding the process of onboarding and offboarding user accounts and equipment
• Familiarity working with ticketing systems
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can‑do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What You Get

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands‑on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers .

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [e-mail] .

The “Know Your Rights” Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity

JFNDNP