IT Help Desk Technician

Sentinel Technologies Inc.; Traverse City (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Sentinel Technologies, Inc. is seeking a Tier 1/2 Help Desk Technician to deliver hands-on IT support in a mixed office and manufacturing environment on a full-time onsite basis in Traverse City, Michigan.

You will troubleshoot end-user hardware, manage Microsoft 365 apps, and assist with daily operations across Cisco/Juniper networks and virtualization platforms. The ideal candidate has 1–3 years in help desk roles, familiarity with ticketing systems, and a proactive, service-oriented mindset.

Qualifications

• 1–3 years of experience in Help Desk/Desktop support.
• Proficiency with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Experience with Cisco and/or Juniper networking equipment.
• Exposure to VMware or other virtualization environments.
• Basic troubleshooting of wired and wireless networks.
• Hands-on end-user hardware support and imaging/deployment.
• Experience onboarding and offboarding user accounts and devices.
• Familiarity with ticketing systems.
• Legally authorized to work in the US without sponsorship.
• Strong can-do attitude.

Responsibilities

• Provide hands-on technical support to end users.
• Deploy and maintain hardware across the environment.
• Assist with daily IT operations in a mixed office and production setting.

Skills

Help Desk/Desktop support

Microsoft 365

End-user hardware support

Onboarding/Offboarding

Wired/Wireless network troubleshooting

Onsite support

Can-do attitude

Tools

Cisco networking

Juniper networking

VMware

Ticketing systems

Job description

Responsibilities

Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide hands-on technical support in a mixed office and production floor manufacturing environment. This role will support end users, deploy and maintain hardware, and assist with daily IT operations across an enterprise infrastructure that includes Cisco and Juniper networking, Microsoft 365, and virtualization platforms. The ideal candidate will be comfortable with in-person onsite support, hardware troubleshooting, and working in a regulated environment.

This position is a full time role fully onsite in Traverse City, Michigan.

Qualifications

• 1-3 years of experience in Help Desk/Desktop support
• Proficiency supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Experience with Cisco and/or Juniper networking equipment (direct or support-based)
• Exposure to VMware or other virtualized environments is beneficial
• Basic troubleshooting knowledge of wired and wireless network connectivity
• Hands-on experience with end-user hardware support, including desktop and laptop break/fix, peripherals, imaging, and deployment
• Understanding the process of onboarding and offboarding user accounts and equipment
• Familiarity working with ticketing systems
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [e-mail].

The “Know Your Rights” Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity

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