Service Desk Technician

INSPYR Solutions; Baltimore (MD); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Much more

Job summary

INSPYR Solutions is seeking a Service Desk Technician in Baltimore, MD to provide first-level technical support. You will troubleshoot hardware, software, and basic network issues while installing, configuring, and testing computers, printers, and IT equipment.

You will support end users via phone, email, chat, and in person, manage service desk tickets, assist with device deployments and refreshes, and help maintain inventory and system performance.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent).
• 1-2 years IT support, help desk, or customer service experience.
• Strong troubleshooting, communication, customer service, and organizational skills.
• Ability to manage multiple priorities and collaborate with users and team members.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, chat, and in person.
• Troubleshoot and resolve hardware, software, OS, printer, and basic network issues.
• Install, configure, test, and maintain desktops, laptops, peripherals, and standard software.
• Manage and resolve service desk tickets, including escalations for high-priority users.
• Configure devices for end users, perform hardware upgrades, and assist with system testing.
• Support PC refresh initiatives by maintaining inventory and generating asset reports.

Skills

Troubleshooting

Customer service

Communication

Multitasking

Teamwork

Education

Associate degree in IT or related field

Job description

Title: Service Desk Technician
Location: Baltimore, MD
Compensation: $25-26/HR
Work Requirements: US Citizen, GC Holders

Position Summary

In this role, you will provide first-level technical support by troubleshooting hardware, software, and basic network issues while installing, configuring, and testing computers, operating systems, printers, and other IT equipment. You'll support end users through phone, email, chat, and in-person interactions, manage service desk tickets, assist with device deployments and refreshes, and help maintain inventory and system performance.

Key Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, chat, and in person.
• Troubleshoot and resolve hardware, software, operating system, printer, and basic network connectivity issues.
• Install, configure, test, and maintain desktops, laptops, peripherals, and standard software applications.
• Manage and resolve service desk tickets, including escalations and support for high-priority users.
• Configure devices for end users, perform hardware upgrades and replacements, and assist with system testing and software compatibility.
• Support PC refresh initiatives by maintaining equipment inventory and generating asset reports.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience).
• 1-2 years of IT support, help desk, or customer service experience.
• Strong troubleshooting, communication, customer service, and organizational skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively with users and team members.

Our benefits package includes

• Competitive pay
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a leading expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at www.inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.