Helpdesk Technician 3

INSPYR Solutions; Carson City (NV); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

Job summary

A national technology solutions provider is looking for a Helpdesk Technician 3 in Carson City, NV. This role requires five years of experience in user support, knowledge of operating systems, and the ability to pass a background check. The ideal candidate will handle application support, develop system documentation, and restore data from backups. The position is contract-based, offering $25.00/hr to $30.00/hr based on experience, with full medical benefits and a 401(k) retirement plan available.

Qualifications

• Five years of experience with computer systems and applications.
• At least three years in a user support role.
• Ability to pass a criminal background check.

Responsibilities

• Provide help-desk application support and configuration.
• Create and use disk images, develop system documentation.
• Restore data from backup media and provide testing support.

Skills

User support experience

Knowledge of operating systems

Database principles

Network troubleshooting

Programming language knowledge

Education

High school graduation or equivalent

Job description

Helpdesk Technician 3

Duration: 3 to 5 months – 100% on site in Carson City, NV.

Work requirements: U.S. citizen, green‑card holder, or authorized to work in the U.S.

Compensation

$25.00/hr – $30.00/hr (based on skills and experience).

Experience and Skills Required

• High school graduation or equivalent.
• Five years of experience with computer systems, operating systems, applications, and peripherals, with at least three years in a user support role.
• Detailed knowledge of: commercially available operating systems and applications used by the agency; help‑desk application configuration for change/problem management; principles and practices of computer systems and peripheral devices; user password security principles.
• Working knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet.
• General knowledge of at least one programming language (Pascal, COBOL, Natural, Fortran, BASIC, or HTML) as it applies to queries used in common applications; network troubleshooting.
• Ability to create and use disk images; develop documentation of systems, jobs, and programs; provide testing support and review computer output; restore data from backup media.

Experience and Skills Preferred

• Detailed knowledge of agency departmental policies and procedures related to help‑desk support and change/problem management plans.
• Working knowledge of hardware and software specific to an agency.
• Ability to train and lead assigned personnel and monitor operations in the absence of a supervisor.

Additional Requirements

• Pass a criminal background check before starting work.
• Work Pacific Time hours, Mon‑Fri, 8 AM–5 PM on site.

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• Government Administration
• IT Services and IT Consulting

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services and talent solutions.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.