Service Desk Team Lead - On-Site Retail IT Leader

Steve Madden; New York (NY); On-site; USD 66,000 - 70,000; Full time

Benefits offered by this job

Health and dental insurance

Life insurance

Disability insurance

401K

Paid holidays

Generous paid time-off policy

Job summary

Steve Madden is seeking a Service Desk Team Lead to oversee IT support operations in New York. The ideal candidate will have at least 5 years of IT support experience and 1-2 years of leadership in a retail environment. Responsibilities include managing a team, ensuring high-quality technical assistance, and improving processes. The expected salary ranges from $66,000 to $70,000, complemented by a competitive benefits package including health insurance and a 401K plan.

Qualifications

• 5+ years of IT support experience with at least 1-2 years in a leadership role.
• Strong experience supporting retail environments.
• Excellent interpersonal and organizational skills.

Responsibilities

• Lead and manage a team of Service Desk Analysts.
• Monitor ticket queues to ensure timely issue resolution.
• Handle escalated technical issues.

Skills

Incident management

Customer service

Problem-solving

Leadership

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow

Microsoft 365

Active Directory

Azure

Job description

Steve Madden is seeking a Service Desk Team Lead to oversee IT support operations in New York. The ideal candidate will have at least 5 years of IT support experience and 1-2 years of leadership in a retail environment. Responsibilities include managing a team, ensuring high-quality technical assistance, and improving processes. The expected salary ranges from $66,000 to $70,000, complemented by a competitive benefits package including health insurance and a 401K plan.