Service Desk Technician

Two95 International Inc.; Cherry Hill Township (NJ); On-site; USD 34,000 - 48,000; Part time

Job summary

Two95 International Inc. is seeking a Service Desk Technician to support client environments from our Cherry Hill, NJ location.

The role involves monitoring, managing, and maintaining computer systems across multiple client sites, delivering desktop and server support, and assisting with deployments and migrations. Responsibilities include on-site and remote assistance, configuring SMB routers and network devices, and collaborating with MSP management to resolve issues efficiently.

Qualifications

• Must demonstrate clear, friendly phone manner and strong written communication.
• Ability to manage multiple tasks with attention to detail.
• Experience supporting Windows desktops/servers and basic scripting.

Responsibilities

• Monitor, manage, and maintain computer systems for multiple clients.
• Provide on-site and remote support for desktops, laptops, printers, servers and other devices.
• Assist with Windows Server administration, deployments, and migrations.

Skills

Customer service

Communication

Multitasking

Windows OS

Tools

VMware

Hyper-V

Active Directory

Group Policy

PowerShell

Batch scripting

Office 365

Mac OSX

Job description

Title: Service Desk Technician Location: Cherry Hill, NJ Job Type: 3-6 Months Contract to Hire

Responsibilities:

The Service Desk Technician will be responsible for the monitoring, management, and maintenance of computer systems for multiple clients.

• Windows Server Management
• Network Management
• Customer Support

• Administration of Windows servers in SMB environments
• Batch and PowerShell scripting
• Server deployments and migrations
• Group Policy creation and maintenance
• Make recommendations for hardware and software upgrades
• Configuration and deployment of SMB class routers, switches, and access points
• Configuration and troubleshooting of site-to-site VPN connectionsLi>
• Monitoring and maintenance of network attached devices such as NAS devices, printers, and camera systems
• Make recommendations for hardware and software upgrades
• Provide remote support for desktops, laptops, printers, servers and other computer related devices
• Provide on-site support at client locations
• Troubleshoot hardware and software problems in Windows and Mac environments
• Participate on an on-call schedule
• Perform other duties and responsibilities as assigned by the MSP Manager

Required Skills:

• Must exhibit a clear, friendly, professional phone manner.
• Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
• Able to handle multiple projects and assignments with attention to detail.
• Microsoft Windows Operating Systems (Desktop and Server)
• VMWare and Hyper-V installation, configuration, and management
• Active Directory, Group Policy, Mac OSX, SMB Routers (Sonicwall, Watchguard, FortiNet).
• Basic Batch and PowerShell scripting
• Microsoft Office 365 management
• Must have transportation
• Must be able to physically lift and move computer equipment