Service Desk Support Analyst I

Michels; Otsego (MN); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

FSA/HSA

Job summary

Michels Corporation is hiring a Service Desk Support Analyst in Minnesota. You will be the first point of contact for company‑wide IT support, handling requests via phone, email, and in‑person to resolve issues with computer systems, software and hardware.

Candidates should have strong communication skills, experience with Windows and Apple platforms, and Active Directory. Anticipated base salary is $23.00–$28.50 per hour, with actual pay determined by location, experience, and qualifications.

Qualifications

• Associate's degree or equivalent combination with 4–7 years of relevant experience.
• Competent with Windows Operating Systems and Apple technologies (required).
• Experience with Active Directory (required).
• Provide technical assistance and support for computer systems, software and hardware, via in-person or remote channels.

Responsibilities

• Serve as the first point of contact for IT support across the company.
• Respond to requests and inquiries via phone, email, and in-person.
• Resolve issues related to computer systems, software, and hardware and follow up with customers.

Skills

Windows OS

Apple technologies

Active Directory

Customer support

Education

Associate's degree

Tools

MDM solution

Job description

Improving America's infrastructure isn't for the weak. It takes grit, determination, and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Service Desk Support Analyst can change yours.

As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills. The anticipated salary range is $23.00 - $28.50. This information reflects the anticipated base salary range for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

• We are consistently ranked among the top 10% of Engineering News-Record's Top 400 Contractors
• Our steady, strategic growth revolves around a commitment to quality
• We are family owned and operated
• We invest an average of $5,000 per employee on training each year
• We reward hard work and dedication with limitless opportunities
• We believe it is everyone's responsibility to promote safety, regardless of job titles.
• Health, Dental, and Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Short- and Long-Term Disability Insurance
• 401(k) Retirement Plan
• Legal Assistance and Identity Theft Protection Plans
  (Benefits may vary based on position and location)

Why you?

• You thrive in fast-paced environments under tight deadlines
• You enjoy collaborating and communicating with your teammates
• You like to know your efforts are noticed and appreciated
• You have strong time management, verbal, and written communication skills

What it takes:

• Associate's degree, 4-7 years of relevant experience, or an equivalent combination
• Competent with Windows Operating Systems and Apple technologies (required)
• Experience with Active Directory (required)
• Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware. Follow up with customers to ensure issue resolution and gain feedback on usage.
• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
• Support all mobile devices and processes in place. Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes. Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution.
• A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

This information reflects the anticipated base salary for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on individual's skills, experiences, education, and other job-related factors permitted by law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Michels Corporation's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.