Service Desk Supervisor

Intratek Computer INC; Centennial (CO); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Paid medical benefits

Paid vacation

Paid holidays

PTO

401K

Job summary

Intratek Computer, Inc. is seeking a Service Desk Manager to support operations in Centennial, CO. The role focuses on ensuring high-quality IT service delivery, effective incident management, and SLA adherence for federal, state, county, and private clients.

The ideal candidate has 5+ years in service desk roles with at least 3 years in supervisory positions, a Bachelor's degree preferred, and ITIL certification preferred. Benefits include medical, paid vacation and holidays, 401K, and more.

Qualifications

• Five+ years in service desk, with at least 3 years in a supervisory role.
• Bachelor's degree in computer science or business administration preferred; ITIL certification preferred.
• Educational/experience equivalency may substitute for formal education.

Responsibilities

• Oversee service delivery and ensure SLA adherence.
• Provide guidance and leadership to the service desk team.
• Participate in incident, request, change, problem, knowledge and asset management.

Skills

Service desk experience

Supervisory experience

Education

Bachelor's degree in CS or BA preferred

ITIL Certification preferred

Educational/Experience Equivalency options

Job description

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Service Desk Manager to support us in Centennial, CO. We offer great benefits and everyone has a stake in our success. Where else can you get medical insurance with no out of pocket cost? Here, with us!!

• Pay Rate DOE, W2 per hour
• Paid medical benefits
• Paid vacation
• Paid holidays
• PTO
• 401K

Minimum/General Experience:

Five or more (5+) years of service desk experience; a minimum of three (3) years supervisory experience.

Education:

Bachelor’s degree in computer science or business administration preferredAlso, ITIL Certification is preferred.

Educational/Experience Equivalency:

An associate degree or high school diploma plus a combination of related professional certifications may be substituted for experience and/or education. Please see the table below depicting equivalency conversions.

Functional Description:

Responsible for service delivery. Analyzes operations and makes changes, as needed. Provides trend and statistical metrics in report format. Monitors software system for delegation, assignment and/or expedited completion of trouble tickets. Provides guidance and leadership to all team members, as well as organizes and coordinates responsibilities to achieve the most efficient use of resources. Estimates resource requirements in order to achieve compliance with SLA’s. Participates in establishing Service Management process, goals and objectives; subsequently develops and executes comprehensive plan for achievement of goals and objectives. Participates in Incident, Request, Change, Problem, Knowledge and Asset management, evaluating and recommending new products and/or software upgrades for advancement of services provided to customer.

Benefits:

Paid Medical, dental, vision, insurance

Paid vacations, sick, and holidays (after probation period)

401K

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.”

Veterans Preference:

Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.