Service Desk Manager: Lead IT Support & SLA Delivery

Intratek Computer INC; Centennial (CO); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Paid medical benefits

Paid vacation

Paid holidays

PTO

401K

Job summary

Intratek Computer, Inc. is seeking a Service Desk Manager to support operations in Centennial, CO. The role focuses on ensuring high-quality IT service delivery, effective incident management, and SLA adherence for federal, state, county, and private clients.

The ideal candidate has 5+ years in service desk roles with at least 3 years in supervisory positions, a Bachelor's degree preferred, and ITIL certification preferred. Benefits include medical, paid vacation and holidays, 401K, and more.

Qualifications

• Five+ years in service desk, with at least 3 years in a supervisory role.
• Bachelor's degree in computer science or business administration preferred; ITIL certification preferred.
• Educational/experience equivalency may substitute for formal education.

Responsibilities

• Oversee service delivery and ensure SLA adherence.
• Provide guidance and leadership to the service desk team.
• Participate in incident, request, change, problem, knowledge and asset management.

Skills

Service desk experience

Supervisory experience

Education

Bachelor's degree in CS or BA preferred

ITIL Certification preferred

Educational/Experience Equivalency options

Job description

Intratek Computer, Inc. is seeking a Service Desk Manager to support operations in Centennial, CO. The role focuses on ensuring high-quality IT service delivery, effective incident management, and SLA adherence for federal, state, county, and private clients.

The ideal candidate has 5+ years in service desk roles with at least 3 years in supervisory positions, a Bachelor's degree preferred, and ITIL certification preferred. Benefits include medical, paid vacation and holidays, 401K, and more.