Desktop and Cloud Services Tech Support

InTegriLogic Corp.; Tucson (AZ); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Paid time off

Training & development

Opportunity for advancement

Donation matching

Vision insurance

Dental insurance

Job summary

A fast-growing IT services company based in Tucson is seeking a Desktop & Cloud Services Service Desk Technician. The role involves providing both on-site and remote support, focusing on excellent customer service and effective problem-solving skills. Candidates should have relevant IT qualifications, like an A+ Certification and experience with Windows operating systems. This position offers opportunities for professional growth and a chance to impact client satisfaction positively.

Qualifications

• A history of providing phenomenal service to customers.
• Ability to keep cool and collected when dealing with critical issues.
• Outstanding problem-solving and critical thinking skills.
• 2+ years' experience configuring and repairing Windows-based computers.
• Typing 30–40 words per minute.
• Familiarity with Microsoft Active Directory and common Office apps.

Responsibilities

• Provide remote and on-site technical support for clients.
• Configure, service, and repair Windows-based computers.
• Troubleshoot and resolve networking, hardware, and software issues.
• Configure, service, and repair Windows-based computers.
• Configure networking, hardware, and software.
• Troubleshoot and resolve networking, hardware, and software issues.
• Printer troubleshooting and configuration.
• Document tickets accurately in our ticketing system.
• Maintain IT-related asset inventory for clients.
• Serve as primary contact for 3rd party vendors.
• Maintain high level of customer satisfaction.
• Adhere to quality standards set by company.
• Represent the company in a professional and ethical manner.

Skills

Customer service

Problem solving

Effective communication

Attention to detail

Self-driven

Adaptability

Interpersonal skills

Typing speed 30-40 WPM

Windows support (2+ years)

Windows OS knowledge

Active Directory

Education

A+ Technical Certification or equivalent

2+ years' experience in IT support

Tools

Windows Desktop Operating Systems

Microsoft Active Directory

ConnectWise suite

Cisco equipment configuration

SonicWall equipment configuration

Ruckus equipment configuration

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Donation matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

InTegriLogic Corp. is a fast-growing IT Services company based in Tucson, AZ providing IT services to clients across 10 states. Our primary focus is in the healthcare industry where we provide everything from general help desk support to EMR Implementation and Network Design and Setup.

We are looking for a Desktop & Cloud Services Service Desk Technician to provide on-site and remote support for our clients. If you are passionate about helping others and about learning new things and you have a strong desire to advance your career, this is the opportunity for you!

Qualifications:

• A history of providing phenomenal service to customers
• Passion for learning new technology
• Ability to communicate effectively with both technical and non-technical customers
• Self-driven with high levels of personal responsibility
• Ability to keep cool and collected when dealing with critical issues
• High sense of urgency
• Attention to detail
• Professional and Polite
• Outstanding problem solving and critical thinking skills
• Excellent interpersonal, written, and oral communication skills
• Type at least 30 to 40 words per minute
• 2+ years' experience configuring and repairing Microsoft Windows-based computers including:

• Windows Desktop Operating Systems from Windows 7 to most current version
• Windows Server Operating Systems from Windows Server 2008 to most current version
• Office versions from Office 2010 to most current version
• Basic experience with Microsoft Active Directory Users & Computers

Additional desired qualifications:

• A+ Technical Certification or equivalent experience required
• Experience with ConnectWise suite of management tools
• Networking equipment configuration from such vendors as Cisco, SonicWall, and Ruckus

Responsibilities:

• Provide remote and on-site technical support for our clients
• Watch for and identify things that can be improved for our clients through training, hardware, or software
• Provide user account support in Microsoft Active Directory
• Configure, service, and repair Windows-based computers
• Configure networking, hardware, and software
• Troubleshoot and resolve networking, hardware, and software issues
• Printer troubleshooting and configuration
• Complete documentation in our ticketing system in the time frame required, including accurate time spent on resolving client issues
• Maintain IT-related asset inventory for clients
• Serving as primary contact for 3rd party vendors
• Maintain high level of customer satisfaction
• Adhere to quality standards set by company
• Represent company in a professional and ethical manner