Service Desk Specialist: People-Driven IT Support

Maritz; Fenton (AL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

401k

Tuition reimbursement

Paid time off

Year end holiday closure

and more

Job summary

Maritz Headquarters in Fenton, MO is seeking a Service Desk Analyst to deliver first-line IT support for hardware, software, and printers. You will handle incidents via phone, chat, and in person, documenting resolutions and maintaining ticketing accuracy.

The role is full-time and on-site in Fenton with after-onboarding remote work possible at manager discretion. A strong focus on customer service and collaboration is essential.

Qualifications

• Minimum 2 years in a Service Desk or Help Desk role.
• Strong knowledge of: Windows OS, Microsoft 365, PC hardware.
• Excellent verbal communication and phone etiquette; strong customer service.
• Ability to document issues clearly and follow ITSM practices.

Responsibilities

• Provide first-level technical support for hardware, software, printers, and business applications.
• Respond to incidents via phone, chat, and walk-up support; manage tickets.
• Create, update, and maintain support documentation; escalate when needed.
• Contribute to knowledge base and process improvement initiatives.

Skills

Windows OS

Microsoft 365

PC hardware

Network troubleshooting

Remote support

Verbal communication

Customer service

Written communication

Independent troubleshooting

Time management

Team environment

Tools

ServiceNow

NiCE telephony

Job description

Maritz Headquarters in Fenton, MO is seeking a Service Desk Analyst to deliver first-line IT support for hardware, software, and printers. You will handle incidents via phone, chat, and in person, documenting resolutions and maintaining ticketing accuracy.

The role is full-time and on-site in Fenton with after-onboarding remote work possible at manager discretion. A strong focus on customer service and collaboration is essential.