Service Desk Engineer — MSP IT Support + Comprehensive Benefits

GFI Digital; Springfield (MO); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

401(k) with company match

Referral bonus program

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life Insurance coverage

Employee Assistance Program (EAP)

Paid Time Off starting on hire date

Sick Time Off

Employee Discount Program

Job summary

GFI Digital is seeking a Service Desk Engineer to deliver exceptional IT support in a full-time office role in Missouri. You will deploy solutions, troubleshoot Windows workstations, and manage client environments while maintaining documentation and high customer service standards.

Responsibilities include monitoring tickets, addressing high-urgency escalations, and collaborating with vendors to meet SLA commitments. Strong MSP background and Windows Server experience are preferred.

Qualifications

• 3–4 years of hands-on IT support in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments).
• 3 years of MSP experience.
• Working knowledge of Windows Servers and Networking hardware protocols.
• Strong documentation skills, producing accurate documentation related to client environments and issue resolution.

Responsibilities

• Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution.
• Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients.
• Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues.
• Troubleshoot network equipment such as switches, firewalls, and wireless access points.
• Remediate compromised accounts via anti-virus/malware software.
• Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender).
• Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups).
• Set up, install, and troubleshoot various products, including the Microsoft Office Suite and other Windows applications.
• Provide third-party vendor management assistance.
• Ensure that Service Level Agreements are met for all customers.

Skills

IT support

Customer service

Documentation

Problem solving

Multitasking

Professional appearance

Education

College Diploma or Degree in Computer Science

Tools

Windows Server

Networking hardware

Job description

GFI Digital is seeking a Service Desk Engineer to deliver exceptional IT support in a full-time office role in Missouri. You will deploy solutions, troubleshoot Windows workstations, and manage client environments while maintaining documentation and high customer service standards.

Responsibilities include monitoring tickets, addressing high-urgency escalations, and collaborating with vendors to meet SLA commitments. Strong MSP background and Windows Server experience are preferred.