IT Support Specialist - Service Desk & ITIL

D.A. Davidson Companies; Claremont (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) and ESOP contribution

Generous leave

Job summary

D.A. Davidson Companies in Claremont, California, is seeking an IT Help Desk professional to provide first-line support for employees across the firm. You will resolve incidents, triage requests, and escalate when needed, using ITIL practices and a friendly, service-driven approach.

The role requires strong communication, hardware knowledge, and the ability to work in a fast-paced environment. A Bachelor's degree or equivalent IT support experience is expected; full-time hours with some shifts.

Qualifications

• Bachelor's degree or equivalent IT support experience.
• Proficient with Microsoft Office and Windows operating systems.
• Experience with service desk processes and ITIL practices preferred.
• Strong communication and customer service skills.

Responsibilities

• Respond to incidents and requests in person or by phone.
• Escalate issues when necessary and manage queues.
• Troubleshoot and assist employees with computer hardware, peripherals, and software.
• Maintain knowledge base and adhere to ITIL best practices.
• Support business applications and security credentials.

Skills

Service desk system

Phone system

Hardware knowledge

Communication skills

Customer service

Teamwork

ITIL knowledge

Physical ability

Education

Bachelor's degree or equivalent IT experience

Tools

Microsoft Office

Windows OS

ITSM tools / ticketing

Job description

D.A. Davidson Companies in Claremont, California, is seeking an IT Help Desk professional to provide first-line support for employees across the firm. You will resolve incidents, triage requests, and escalate when needed, using ITIL practices and a friendly, service-driven approach.

The role requires strong communication, hardware knowledge, and the ability to work in a fast-paced environment. A Bachelor's degree or equivalent IT support experience is expected; full-time hours with some shifts.