SERVICE DESK SPECIALIST - INFORMATION SERVICES - FULL-TIME DAY SHIFT (25143)

Bergen New Bridge Medical Center; Paramus, Northern (NJ, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Tuition reimbursement

Continuing education programs

Job summary

Bergen New Bridge Medical Center in Paramus, NJ is seeking a Service Desk Specialist to maintain and support its IT systems, handling hardware/software installations and end-user support on-site. You will assist with remote connectivity, manage assets, and troubleshoot a variety of tech issues to keep the hospital running smoothly.

Requirements include 1–2 years of Computer Technician experience, a High School Diploma (Bachelor's degree preferred), and solid knowledge of Windows 10 and Office

Qualifications

• 1-2 years of Computer Technician experience required.
• Basic working knowledge of Windows 10 and Microsoft Office 365.
• Ability to troubleshoot issues, coordinate resolution, and communicate with end users.

Responsibilities

• Install, replace, and upgrade hardware and software.
• Provide IT service desk support with strong customer service.
• Support for mobile devices and MDM systems.
• Assist with remote connectivity: VPN, RDP, and Office 365 Web Access.
• Set up end-user systems, profiles, domain access, and Outlook.
• Perform MACs for multiple locations and manage asset inventory.
• Document faults and coordinate with vendors to resolve outages.

Skills

Troubleshooting

End-user support

Communication

Education

High School Diploma

Bachelor's degree preferred

Tools

Windows 10

Microsoft Office 365

Job description

Job Category: Information Technology

Requisition Number: SERVI009599

• Posted : October 5, 2026
• Full-Time
• On-site

Locations

Showing 1 location

New Jersey CPB
Paramus, NJ 07652, USA

Description

Join Our Team at Bergen New Bridge Medical Center!

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for a Service Desk Specialist.

Job Duties

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology in business sustainability. Hardware and software installations, replacements, and upgrades.
Perform IT Service Desk duties such as call and ticket resolution with strong customer service.
Support for mobile devices and mobile device management systems.
Assist with remote connectivity; Virtual Private Network, remote desktop protocol, and Office 365 Web Access.
Setup of end user systems, client profiles, domain access, file and print sharing, and Outlook.
Perform computer and phone system MACs (move, add and changes) for multiple locations.
Control inventory through asset management of all hardware.
Troubleshoot computer, printing and phone system issues and other communication-related hardware and applications.
Documents equipment, software, customer and system faults and failures on a daily basis.
Effectively interface with vendors to resolve systems outages and deficiencies.

Other Duties
Performs other duties as assigned to support the overall objectives of the department and organization.

Position Qualifications
1-2 years of Computer Technician Experience is required.
Understands and demonstrates a basic working knowledge of Windows 10 and Microsoft Office 365.
Must be able to appropriately troubleshoot issues, coordinate resolution, and communicate to end users.

Education
High School Diploma required.
College Degree preferred.

Salary commensurate with experience within posted range

$22.00/ hourly

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Please note that selection of the candidate for any position will depend on several factors, including the individual’s educational background, skills, and professional experience.

Qualifications

Education

Required

High School or better in Diploma/GED.

Preferred

Bachelors or better.

Experience

Required

1-2 years:

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.