Service Desk Specialist

Vickers and Nolan Enterprises; Quantico (VA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking experienced Service Desk Specialists to provide crucial technical support in a dynamic environment. This role involves troubleshooting IT issues, ensuring compliance with DoD policies, and developing essential documentation. The ideal candidates will possess a strong background in service support management and a commitment to excellence in customer service. Join a company recognized for its innovation and agility in the Intelligence Community, where your contributions will enhance tactical operations and support vital government projects.

Benefits

401(k) with up to 3.5% company match

Health, Dental & Vision Insurance

Life Insurance

Disability Insurance

Flexible Spending Account

Paid Holidays

PTO

Gym Membership

Corporate Events

Qualifications

• 8 years of experience in service support management or 10+ years practical experience.
• 5 years of experience in Service Desk management required.

Responsibilities

• Provide technical support to users and troubleshoot hardware/software issues.
• Maintain engineering knowledge and develop documentation.

Skills

Service Desk Management

Technical Support

Troubleshooting

Documentation Development

DoD Compliance

Education

Bachelor's Degree

High School Diploma/GED

Tools

ITIL Framework

ServiceNow

Job description

Job Details

• Level: Experienced
• Job Location: Quantico MCB - Quantico, VA
• Position Type: Full Time
• Education Level: High School Diploma/ GED

Description

Vickers and Nolan Enterprises (VNE) is an engineering company that supports Government projects with experienced system architects, engineers, subject matter experts in tactical intelligence, and program managers. We develop training courses and tools to prepare warfighters for tactical intelligence systems and provide management guidance to organizations developing these systems.

VNE has a reputation for performance, innovation, agility, and responsiveness in the Intelligence Community. We focus on data understanding, research, design, development, integration, testing, cybersecurity, and logistics support, along with our own training curricula to enhance intelligence operations.

Founded in 2004 in Stafford, VA, VNE is a Service Disabled Veteran Owned Small Business committed to improving tactical operations through seamless data transition and integrated solutions.

Qualifications

VNE is seeking two TS/SCI Cleared Service Desk Specialists. Minimum Qualifications:

• Bachelor's degree with 8 years of experience or 10+ years of practical experience in service support management.
• At least 5 years of experience in Service Desk management.
• DoD 8570/8140 compliance or relevant information assurance certification.
• Applicable software or hardware training and certifications.
• TS/SCI level Clearance required.

Job Description

The role involves providing technical support to users, troubleshooting hardware and software issues, and guiding users through problem-solving as the first point of contact for IT issues.

The contractor will maintain engineering knowledge, develop documentation supporting the Systems Engineering Technical Process, and ensure compliance with DoD and other applicable policies. Documentation includes Systems Engineering Plans, Safety Evaluations, Test Strategies, and more.

Essential Duties

• Communicate task requirements clearly to clients.
• Sit and stand for prolonged periods, lead and participate in meetings.
• Visual acuity for keyboard use.
• Attend work during scheduled hours unless on travel or leave.
• Work on computers for long periods and communicate via telephone, email, and face-to-face.

Physical Demands and Work Environment

• Occasional standing, walking, sitting; handling objects; reaching; talking and hearing.
• Occasionally lift/move up to 50 pounds.
• Visual abilities including close, distance, color, peripheral, and depth perception.
• Possible exposure to chemicals; moderate noise level typical of an office environment.

Benefits

• 401(k) with up to 3.5% company match.
• Health, Dental & Vision Insurance.
• Life Insurance, Disability Insurance.
• Flexible Spending Account, Paid Holidays, PTO.
• Gym Membership (varies by location), Corporate Events.