Service Desk Specialist

Ukpeaġvik Iñupiat Corporation; Quantico (VA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Service Desk Specialist to provide vital technical support and maintain critical systems for a key customer. This role involves managing IT infrastructure, offering user support, and ensuring security compliance while working in a fast-paced environment. The ideal candidate will possess strong troubleshooting skills and the ability to communicate technical concepts effectively. Join a dynamic team and contribute to the success of essential enterprise services in a role that promises both challenges and rewards.

Qualifications

• In-depth knowledge of SCINet systems and technical support.
• Experience with IT infrastructure management and user support.

Responsibilities

• Provide 24/7 support and maintain critical enterprise systems.
• Diagnose and resolve technical issues while ensuring security compliance.

Skills

Technical Support

Troubleshooting

Communication Skills

System Administration

Collaboration

Education

Associate's Degree

5+ Years of Experience

Tools

Windows Server

Linux

CompTIA A+

Network+

Security+

Cisco Certifications

Microsoft Certifications

Job description

Job Title and Company

Join to apply for the Service Desk Specialist role at Ukpeaġvik Iñupiat Corporation.

Overview

SERVICE DESK SPECIALIST (MIELS): Bowhead is seeking a Service Desk Specialist to support a customer in Stafford, VA. Responsibilities include program management, logistics, asset management, engineering, customer service, research and development, test and evaluation, manpower, training, personnel, equipment fielding, financial management, information assurance, cybersecurity, and 24/7 enterprise services operations and sustainment.

Responsibilities

• Support integration, operations, and sustainment of technical systems, acting as a communication link between stakeholders.
• Possess in-depth technical knowledge of expeditionary and garrison SCINet systems, including network, workstation, storage, and enterprise service systems.
• Provide 24/7 support, including nights, weekends, and holidays, ensuring timely issue resolution.
• Maintain and administer Windows servers, workstations, virtual machines, and other critical enterprise systems.
• Support account management, troubleshooting, hardware installation, and data transfers.
• Offer user support, guidance, troubleshooting, and training.
• Install, configure, and perform routine maintenance on hardware, software, and networks.
• Monitor network infrastructure for performance and security issues, using monitoring tools.
• Provide Tier 1 and Tier 2 support, escalating complex issues appropriately.
• Diagnose and resolve technical issues, following documented procedures.
• Maintain accurate logs and documentation.
• Follow security policies and best practices to protect systems and data.
• Serve as the point of contact for network and system inquiries from global users and clients.

Qualifications

• Associate's degree or 5+ years of practical experience in service support management.
• Compliance with DoD 8570 / 8140 or relevant information assurance certifications.
• Relevant certifications such as CompTIA A+, Network+, Security+, Cisco, Microsoft, etc.
• Experience managing IT infrastructure, hardware, software, and networks.
• Proficiency in system administration (Windows, Linux).
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to explain technical concepts to non-technical staff.
• Teamwork and collaboration skills.
• Ability to manage multiple priorities in a fast-paced environment.

Physical Demands

• Lift up to 25 pounds.
• Stand and walk for extended periods.
• Twist, bend, and squat periodically.

Security Clearance

Must hold a Top Secret/SCI security clearance with Counter Intelligence Polygraph. US Citizenship required.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and Consulting