Service Desk Specialist - Rockville, MD - Hybrid

ZipRecruiter; Rockville (MD); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading company in Rockville is seeking a Service Desk Specialist to provide technical support and assistance to end-users. The role involves troubleshooting, user onboarding, and collaboration with IT teams to ensure optimal system performance. Ideal candidates will possess strong technical skills and a commitment to customer service.

Benefits

Health Insurance

Paid Vacation

Disability Insurance

Life Insurance

Qualifications

• Experience with Azure services troubleshooting.
• Knowledge of Microsoft Office 365 and Windows OS troubleshooting.

Responsibilities

• Provide Tier II support for Windows OS and networking issues.
• Manage onboarding of new users and account setup.
• Monitor Azure VMs and Office 365 environments.

Skills

Technical Support

Problem Solving

Customer Service

Communication

Tools

ServiceNow

Azure

Microsoft Office 365

Job description

Job Description: Service Desk Specialist - Rockville, MD - Hybrid

We are seeking a Service Desk Specialist to provide technical support and assistance to end-users in our Rockville, MD location. This role involves troubleshooting, system monitoring, user onboarding, and collaboration with IT teams to ensure optimal system performance.

Responsibilities

1. Technical Support: Provide Tier II support for Windows OS, networking, printers, connectivity issues, and end-user devices.
2. Azure Networking: Support and troubleshoot Azure virtual networks, subnets, security groups, and VPN connectivity.
3. User Onboarding: Manage onboarding of new users, including account setup, email, permissions, and cloud integration.
4. Ticket Management: Respond to and resolve escalated helpdesk tickets promptly and accurately.
5. System Monitoring: Monitor network, Azure VMs, Azure networking, and Office 365 environments to proactively identify issues.
6. Network & Connectivity: Troubleshoot and resolve network issues, wireless access points, and VPN problems on-premises and in the cloud.
7. Peripheral Support: Support printers, scanners, and peripherals, diagnosing and resolving issues.
8. Documentation: Maintain accurate technical documentation and system configurations.
9. User Training: Provide basic training on Office 365, Dynamics 365, and other applications.
10. Team Collaboration: Work with IT colleagues on projects, upgrades, and implementations.

Knowledge, Skills, and Abilities

• Knowledge of Microsoft Office 365 and Windows OS troubleshooting.
• Ability to identify and resolve technical problems effectively.
• Strong communication, customer service, and problem-solving skills.
• Experience with Azure services troubleshooting.
• Familiarity with ServiceNow ticketing system.
• Understanding of security and compliance standards.

Salary and Benefits

We offer a competitive benefits package, including health insurance, paid vacation, disability, and life insurance. Salary details will be provided upon application.

Our Commitment

We are dedicated to fostering a respectful, inclusive, and client-focused work environment, committed to diversity and equal opportunity.

How to Apply

Apply online through our Careers page. We do not accept paper applications. Visit our site for current openings and application instructions.