Service Desk Specialist - Rockville, MD - Hybrid

AXXUM TECHNOLOGIES LLC; Rockville (MD); Hybrid; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Desk Specialist to provide technical support in a hybrid work environment. This role involves troubleshooting Windows OS and Azure networking issues, managing user onboarding, and maintaining system documentation. The ideal candidate will possess strong communication skills and a solid understanding of Microsoft Office 365. Join a diverse team committed to fostering an inclusive workplace while delivering exceptional service to users. This position offers a competitive salary and benefits package, making it an exciting opportunity for tech-savvy individuals looking to advance their careers.

Benefits

Health insurance

Paid vacation

Disability insurance

Life insurance

Qualifications

• Strong troubleshooting skills for Azure services and Windows OS.
• Excellent communication and customer service abilities.

Responsibilities

• Provide Tier II support for Windows OS and Azure networking issues.
• Manage onboarding of new users and respond to escalated helpdesk tickets.

Skills

Microsoft Office 365

Windows OS

Troubleshooting Azure services

Customer service skills

ServiceNow ticketing system

Problem-solving ability

Network troubleshooting

Job description

Join to apply for the Service Desk Specialist - Rockville, MD - Hybrid role at AXXUM TECHNOLOGIES LLC.

Responsibilities

1. Technical Support: Provide Tier II support for Windows OS, networking, printers, connectivity issues, and other end-user devices.
2. Azure Networking: Support and troubleshoot Azure networking issues, including virtual networks, subnets, security groups, and VPN connectivity.
3. User Onboarding: Manage onboarding of new users, including account setup, email, permissions, and cloud integration.
4. Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I.
5. System Monitoring: Monitor system health across network, Azure VMs, Azure networking, and Office 365.
6. Network & Connectivity: Troubleshoot network issues, wireless access points, and VPN problems.
7. Peripheral Support: Support printers, scanners, and peripherals.
8. Documentation: Maintain technical documentation and system configurations.
9. User Training: Provide training on Office 365, Dynamics 365, and other applications.
10. Collaboration: Work with IT team on projects, upgrades, and implementations.

Knowledge, Skills, and Abilities

• Knowledge of Microsoft Office 365 and Windows OS.
• Ability to identify and resolve problems.
• Strong troubleshooting skills for Azure services.
• Excellent communication and customer service skills.
• Experience with ServiceNow ticketing system.
• Knowledge of security and compliance.

Additional Information

Salary and Benefits: Competitive package with health insurance, paid vacation, disability, and life insurance. Details provided upon application.

Our Commitment: Dedicated to diversity, equity, and inclusion, fostering a respectful and inclusive work environment.

How to Apply

Apply online via our Careers page. We are an EEO employer, prohibiting discrimination based on protected characteristics.