Service Desk Specialist I

ECU Health; Greenville (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare provider as a Service Desk Specialist I, where you'll be part of a dedicated ITIL-aligned Service Desk team. This role is essential in delivering exceptional customer support and resolving technology challenges for a prominent medical center. With a focus on quality and service improvement, you will engage with diverse users, applying your troubleshooting skills to ensure smooth operations. This innovative organization values diversity and offers a supportive work environment, making it an exciting opportunity for those passionate about technology and healthcare. If you thrive in a dynamic setting and are eager to make a difference, this role is for you.

Qualifications

• 1-3 years of experience in a Service Desk or Customer Support environment.
• Familiarity with computer software, hardware, and peripherals.

Responsibilities

• Provide outstanding customer support and resolve technology challenges.
• Receive and resolve reported issues and requests for service.

Skills

Customer Support

Problem-Solving

Remote Support Troubleshooting

Task Prioritization

Education

Associate Degree in Computer Technology or equivalent

Computer Technology Certifications

Tools

Productivity Tools

Service Desk Software

Job description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Service Desk Specialist I is part of the ITIL-aligned Service Desk team, which provides support and service to customers across the organization to effectively resolve their daily technology challenges. This role receives and resolves reported issues and requests for service and information using a variety of tools and methods, while providing outstanding customer support with a focus on quality, consistency and continual service improvement. This position reports to the Manager, IS Service Desk.

Minimum Requirements

• Associate or Computer technology certifications or equivalent relevant experience- or higher.
• 1-3 years of experience in a Service Desk or Customer Support environment.
• Familiarity with computer software, hardware and peripherals and proficiency with common productivity tools.
• Demonstrated remote support troubleshooting and problem-solving capability.
• Experience effectively prioritizing and executing tasks in a high-pressure environment.
• Understanding of Service Desk metrics used to measure individual and team performance.

Other Information

Location: Remote

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.