Service Desk Specialist

TAG - The Aspen Group; City of Syracuse (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare support is seeking a Service Desk Specialist to deliver high-quality desktop support services. This exciting role involves troubleshooting technical issues, providing user assistance, and ensuring customer satisfaction through effective communication. The ideal candidate will possess a strong service-driven mindset, excellent problem-solving skills, and the ability to work collaboratively. Join a dynamic team that supports healthcare professionals across the U.S. and be part of an organization that values innovation and excellence in service delivery.

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan with Match

Qualifications

• Associates Degree in Computer Science or relevant experience required.
• Hands-on, collaborative working style with a service-driven mindset.

Responsibilities

• Provides user assistance and ticket resolution for hardware and software needs.
• Diagnoses and troubleshoots technical system problems.

Skills

Customer Service

Problem Solving

Technical Support

Collaboration

Troubleshooting

Education

Associates Degree in Computer Science

Relevant experience as Desktop Support Technician

Tools

ServiceNow

Windows 10

Active Directory

Bomgar

Job description

TAG - The Aspen Group provided pay range

This range is provided by TAG - The Aspen Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $27.00/hr

Talent Acquisition Manager | The Aspen Group (TAG)

About the Company - The Aspen Group, Inc. (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics.

About the Role - We are currently looking for a Service Desk Specialist who will provide reliable, high-quality desktop support services. The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate a customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users, Aspen Executives, and peers.

Responsibilities

• Provides user assistance and ticket resolution for hardware, software, and networking needs.
• Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed.
• Conducts diagnostic reviews and troubleshoots issues as requested by users.
• Recommends hardware solutions for user computers in office areas.
• Troubleshoots and updates devices remotely.
• Provides good customer service to ensure functionality and to assist and guide users.
• Reports customer feedback and potential technical needs.
• Documents technical issues and their resolutions in the IT knowledge base.
• Interacts with vendors to resolve issues.
• Assists with projects and implementation of policies as needed.

Qualifications

• Associates Degree in Computer Science or relevant field or commensurate experience as a Desktop Support Technician/Engineer, or similar role.
• Hands-on, collaborative working style with a service-driven mindset required.
• Good organization and problem-solving skills needed.
• Ability to operate, install, and troubleshoot computer hardware, including peripherals.
• Knowledge of modern ticketing systems such as ServiceNow needed.
• Skill with supporting operating systems, including Windows 10, Active Directory, iOS, and Mac OS.
• Experience providing desktop support in an enterprise environment preferred.
• Experience working with remote physical locations and using remote access software like Bomgar preferred.
• Experience working closely with C-Suite desired.
• Experience working in an educational or instructional environment is a plus.
• Technical writing experience is a plus.
• Experience/skillset with AV preferred.
• Some familiarity with mobile device operation, Audio/Video technologies, and networking is preferred.

Pay range and compensation package: $23-27/hr

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

**Hours for this position: 1:00pm EST-10:00pm EST. Must be able to work those hours.**

Seniority level

• Associate

Employment type

• Full-time

Job function

• Health Care Provider and Information Technology

Industries

• Hospitals and Health Care
• IT Services and IT Consulting