1-20- Service Desk Specialist

Focused HR Solutions; Raleigh (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Service Desk professional, where your expertise in customer service and troubleshooting will shine. This exciting remote role offers the chance to work with a dynamic team, providing support to clients in a fast-paced environment. With a focus on ITIL methodologies, you'll be instrumental in resolving issues and ensuring customer satisfaction. If you have a passion for technology and a knack for problem-solving, this is the perfect opportunity to advance your career while enjoying the flexibility of remote work. Don't miss out on being part of an innovative team!

Qualifications

• 2+ years of experience in customer service using ITIL methodology.
• Strong troubleshooting skills in desktop hardware/software and network connectivity.

Responsibilities

• Provide excellent customer service in a Service Desk role.
• Troubleshoot issues related to desktop hardware, software, and network connectivity.

Skills

Customer Service Skills

Troubleshooting Skills

Problem-Solving Skills

Advanced Troubleshooting in Microsoft Windows 7 & 10

ITIL Methodology

Call Center Experience

Education

HDI Support Center Analyst Certification

ITIL v3 Foundation Certification

A+ Certification

Tools

ServiceNow

Microsoft Office Suite

O365

Job description

This job is remote.

Our client has an opening for a Service Desk (739934). This position is up to 6 months, with the option of an extension, and the client is in Raleigh, NC.

Please send rate and resume:

1. Experience providing excellent customer service skills using ITIL methodology Required 2 Years
2. Experience working in a call center environment and Service Desk role Required 2 Years
3. ServiceNow experience Desired
4. HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly preferred
5. Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365 Required 2 Years
6. Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. Required 2 Years

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