Service Desk Specialist

Infojini Inc; Sacramento (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Mid-Senior level IT professional to join their team. This role focuses on providing second-level Service Desk support, primarily in a remote capacity, while also handling desk-side tasks as needed. The ideal candidate will have a strong background in troubleshooting Windows systems and managing identity management systems like Active Directory. With a focus on customer interaction and documentation, you'll play a crucial role in ensuring smooth IT operations. If you thrive in a dynamic environment and possess the necessary certifications, this opportunity is perfect for you.

Qualifications

• Knowledge of identity management systems like Active Directory.
• Experience in troubleshooting Windows systems and customer support.

Responsibilities

• Provide second-level Service Desk support, resolving hardware and software issues.
• Deploy software and manage hardware assignments in Manifest.

Skills

Active Directory

Troubleshooting Windows systems

Customer interaction

Documentation skills

Ability to work with changing priorities

Education

CompTIA A+ Certification

ITIL Certification

Tools

DUO

NetMotion

MECM

Job description

Job Description:

NEED COMPTIA A+ OR ITIL CERT

This role will require:

• Knowledge of Active Directory or other identity management system
• Ability to work with rapidly changing priorities
• Experience with troubleshooting Windows systems
• Good verbal and writing skills for customer interaction and documentation
• Second-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity.
• Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.
• Update both hardware and software assignments in Manifest.
• Assist users in operating systems, application programs, utilities, and hardware operations.
• Image, install and move IT-related equipment.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Government Administration