Service Desk Representative

Active Wellness; United States; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k)

Employee Assistance Program

Complimentary Club Membership

Job summary

Active Wellness LLC is seeking a Service Desk Representative for The Club For Fitness in McKinleyville, CA. The role focuses on greeting members, handling check-ins, answering calls, scheduling appointments, and guiding members to programs and services.

The position emphasizes high-quality customer service, aiding member retention and new membership sales while ensuring a friendly, welcoming club environment.

Qualifications

• Previous health club personal training experience is a plus.
• Previous experience with Member Management Systems is a plus.
• Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
• Must be detail oriented, organized and highly responsive with a commitment to customer service.
• Strong verbal communication skills
• AED/CPR/First Aid Certified
• Proof of citizenship or legal status

Responsibilities

• Greet members/guests enthusiastically and efficiently handle the check-in process.
• Answer telephone and field calls.
• Schedule services appointments and take reservations either in person or by phone.
• Assist members with purchases of retail goods and club services.
• Present membership information to prospective members, as well as refer them to Member Sales Department.
• Be knowledgeable about all programs and activities offered throughout the center.

Skills

Customer service

Face-to-face interactions

Multi-tasking

Detail oriented

Communication skills

AED/CPR/First Aid

Education

GED/High School Diploma or equivalent

Tools

Member Management Systems

Job description

Location: The Club For Fitness - McKinleyville, CA

Pay Transparency: $17.00- $19.00 per hour. Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.

Role and Responsibilities

The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.

Specific Responsibilities

Essential Functions

• Greet members/guests enthusiastically and efficiently handle the check-in process
• Answer telephone and field calls
• Schedule services appointments and take reservations either in person or by phone
• Assist members with purchases of retail goods and club services
• Present membership information to prospective members, as well as refer them to Member Sales Department
• Be knowledgeable about all programs and activities offered throughout the center
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Inventory of food items as well as locker and laundry service
• Maintain communication log and lost & found ledger
• Handle member injury and illness incident reporting
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Other duties and responsibilities as assigned by supervisor

Other Functions

• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Attend Active Wellness site meetings and trainings
• Handle injury and illness and security incident reporting

Qualifications

Qualifications and Education Requirements

• Previous health club personal training experience is a plus.
• Previous experience with Member Management Systems is a plus.
• Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
• Minimum GED/High School Diploma or equivalent
• Must be detail oriented, organized and highly responsive with a commitment to customer service
• Strong verbal communication skills
• Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
• AED/CPR/First Aid Certified
• Proof of citizenship or legal status

Physical and Working Conditions

• Ability to take the responsibility for the health and safety of others
• Ability to stand for several hours in a same shift; ability to lift 25 lbs
• Fitness club environment
• Must follow OSHA and Active Wellness safety standards

Benefits

• Health, Dental and Vision Insurance (Full Time)
• Health Flexible Spending Account (Full Time)
• Paid Time Off (Full Time)
• Parking & Transit Flexible Spending Accounts
• 401(k) (Eligible after 1 year of service + 1000 work hours)
• Legal Support Plan
• Employee Assistance Program & Mental Health Support Service
• Complimentary Club Membership and Discounts on Active Products (where applicable)

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Active Wellness LLC is an equal opportunity employer.