Member Services Desk Specialist | Wellness & Perks

Active Wellness; United States; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k)

Employee Assistance Program

Complimentary Club Membership

Job summary

Active Wellness LLC is seeking a Service Desk Representative for The Club For Fitness in McKinleyville, CA. The role focuses on greeting members, handling check-ins, answering calls, scheduling appointments, and guiding members to programs and services.

The position emphasizes high-quality customer service, aiding member retention and new membership sales while ensuring a friendly, welcoming club environment.

Qualifications

• Previous health club personal training experience is a plus.
• Previous experience with Member Management Systems is a plus.
• Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
• Must be detail oriented, organized and highly responsive with a commitment to customer service.
• Strong verbal communication skills
• AED/CPR/First Aid Certified
• Proof of citizenship or legal status

Responsibilities

• Greet members/guests enthusiastically and efficiently handle the check-in process.
• Answer telephone and field calls.
• Schedule services appointments and take reservations either in person or by phone.
• Assist members with purchases of retail goods and club services.
• Present membership information to prospective members, as well as refer them to Member Sales Department.
• Be knowledgeable about all programs and activities offered throughout the center.

Skills

Customer service

Face-to-face interactions

Multi-tasking

Detail oriented

Communication skills

AED/CPR/First Aid

Education

GED/High School Diploma or equivalent

Tools

Member Management Systems

Job description

Active Wellness LLC is seeking a Service Desk Representative for The Club For Fitness in McKinleyville, CA. The role focuses on greeting members, handling check-ins, answering calls, scheduling appointments, and guiding members to programs and services.

The position emphasizes high-quality customer service, aiding member retention and new membership sales while ensuring a friendly, welcoming club environment.