Service Desk Representative

Atos; Flint (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

Atos is hiring a Service Desk Representative in Flint, Michigan, responsible for handling requests from end users facing hardware and software issues. Ideal candidates will excel in customer service and communication, as they will interact with clients needing assistance.

The role requires problem-solving capabilities and familiarity with Windows and PC Software. Prior experience in healthcare and a degree in Computer Science are preferred. Join us to provide essential support in a critical environment.

Qualifications

• Experience with hardware, operating systems, and applications preferred.
• Prior experience in a healthcare related field is helpful.
• Ability to communicate in both verbal and written mediums.

Responsibilities

• Answer, evaluate, and prioritize incoming requests for assistance.
• Perform problem recognition, research, isolation, resolution, and follow-up.
• Refer complex problems to second level support or technical staff.

Skills

Excellent customer service skills

Strong analytical skills

Communication skills

Education

Associate’s degree in Computer Science or related field

Tools

Windows and PC Software

Job description

Job Description

The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice mail, e‑mail, and in‑person requests for assistance from end users experiencing problems with hardware, software, networking, and other computer‑related technologies.

We are looking for highly motivated individuals that possess excellent customer service skills and are able to communicate in both verbal and written mediums.

The representative will be responsible for problem recognition, research, isolation, resolution and follow-up for routine end user problems, referring more complex problems to second level support, leadership or technical staff.

Qualifications

• Associate’s degree in Computer Science or related field, appropriate technical certifications, or equivalent experience preferred
• Previous customer service experience preferred
• Experience with applicable hardware, operating systems, and applications preferred
• Prior experience in a healthcare related field helpful
• Expertise with Windows and PC Software programs preferred
• Strong analytical skills to think critically, assess input, and develop possible solutions required