Service Desk Manager: Lead IT Support & Operations

Trusted Fraternal Life; Milwaukee (WI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Generous vacation & holidays

Short & long-term disability coverage

401(K) plan with enhanced match

Health savings account

Fitness equipment subsidy

Rooftop open-air pool

On-site fitness center

Free on-site parking

Job summary

A financial services provider located in Milwaukee, WI is seeking a Service Desk Support Manager to lead a technical support team. The position requires a minimum of 7 years in IT operations and entails responsibilities such as managing support processes, ensuring high customer satisfaction, and providing expert-level assistance. This role offers competitive benefits, including generous vacation, disability coverage, and a 401(K) plan.

Qualifications

• 7+ years in information technology operations, preferably managing IT service desk operations.
• Proficient in IT service management frameworks including ITIL.
• Strong analytical skills to troubleshoot complex computer issues.

Responsibilities

• Oversee the Support Technician team, ensuring quality standards are met.
• Implement service desk policies and best practices.
• Respond to and manage complex client support queries.

Skills

IT Asset Management

IT Service Management

ITIL frameworks

Problem-solving

Communication

Analytical skills

Teamwork

Service desk software

Remote access tools

Education

Post-Secondary Degree in Information Systems

Job description

A financial services provider located in Milwaukee, WI is seeking a Service Desk Support Manager to lead a technical support team. The position requires a minimum of 7 years in IT operations and entails responsibilities such as managing support processes, ensuring high customer satisfaction, and providing expert-level assistance. This role offers competitive benefits, including generous vacation, disability coverage, and a 401(K) plan.