IT Service Desk Manager - Lead, Optimize Support

firstPRO, Inc; Ewing Township (NJ); On-site; USD 110,000 - 120,000; Full time

Job summary

A leading IT services company in Ewing Township is seeking an IT Service Desk Manager to lead a high-performing support operation. You will manage the service desk team, refine support practices, and enhance customer satisfaction. The ideal candidate has over 5 years of experience in service desk leadership and strong analytical skills. This full-time position offers a salary between $110,000 and $120,000 annually.

Qualifications

• 5+ years of IT service desk or end-user support leadership experience.
• Strong understanding of Windows/Mac environments, O365, and ticketing systems.
• Experience with ITSM frameworks and modernizing support operations.

Responsibilities

• Lead and mentor the service desk team for excellence in customer service.
• Manage daily ticket flow and ensure timely resolution.
• Refine support practices to improve speed, quality, and satisfaction.

Skills

IT service desk leadership

Windows/Mac environments

O365

ticketing systems

ITSM frameworks

analytical skills

communication skills

Job description

A leading IT services company in Ewing Township is seeking an IT Service Desk Manager to lead a high-performing support operation. You will manage the service desk team, refine support practices, and enhance customer satisfaction. The ideal candidate has over 5 years of experience in service desk leadership and strong analytical skills. This full-time position offers a salary between $110,000 and $120,000 annually.