IT Service Desk Operations Lead

Infosys BPM; Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Infosys BPM in Milwaukee, Wisconsin is seeking a senior professional to manage end-to-end IT Service Desk operations. This role involves resource deployment planning, performance monitoring, and ensuring operational compliance to enhance client satisfaction. Candidates should have a Bachelor's Degree or equivalent experience with a minimum of 9 years in related fields, preferably including Service Desk management. Strong emphasis is placed on performance and relationship management skills. The position promotes a diverse work environment.

Qualifications

• Minimum 9 years of experience related to job description required.
• Bachelor’s Degree or equivalent experience in lieu of education.
• Experience in managing Service Desk Operations preferred.

Responsibilities

• Manage end-to-end IT Service Desk operations.
• Plan and monitor resource deployment and work allocation.
• Conduct periodic performance reviews with the team.

Skills

Performance management

Relationship management

Operational compliance

Quality improvement

Training and development

Incident management

Resource deployment

Project management

Education

Bachelor’s Degree or foreign equivalent

Tools

ITSM

CRM

Financial planning tools

Job description

Infosys BPM in Milwaukee, Wisconsin is seeking a senior professional to manage end-to-end IT Service Desk operations. This role involves resource deployment planning, performance monitoring, and ensuring operational compliance to enhance client satisfaction. Candidates should have a Bachelor's Degree or equivalent experience with a minimum of 9 years in related fields, preferably including Service Desk management. Strong emphasis is placed on performance and relationship management skills. The position promotes a diverse work environment.