Service Desk Manager, Lead

BOOZ ALLEN HAMILTON INTERNATIONAL (U.K.) LTD; Bedford (MA); On-site; USD 86,000 - 198,000; Full time

Job summary

A leading company is seeking a Service Desk Manager to provide expert support and innovative solutions for complex technology challenges. The role involves mentoring a team and requires a Bachelor's degree in Computer Science or Mathematics, along with relevant experience. The company values flexibility and collaboration in their work culture.

Qualifications

• 4+ years of experience in technical support and troubleshooting.
• Experience leading and coaching a service desk team.

Responsibilities

• Provide in-depth support and lead problem solving for technology products.
• Mentor or supervise employees in company and technical competencies.

Skills

Technical Support

Troubleshooting

Team Leadership

Data Analysis

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Mathematics

Job description

Join to apply for the Service Desk Manager, Lead role at BOOZ ALLEN HAMILTON INTERNATIONAL (U.K.) LTD

Key Role

1. Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications.
2. Apply leading-edge principles, theories, and concepts and contribute to the development of new principles and concepts.
3. Work on unusually complex problems and provide highly innovative solutions.
4. Operate with substantial latitude for unreviewed action or decision.
5. Mentor or supervise employees in both company and technical competencies.

Remote Work: No

Basic Qualifications

• 4+ years of experience with focus in technical support and troubleshooting
• Experience working in a service desk environment
• Experience leading and coaching a service desk team
• Experience with cloud-based services support and data analysis
• Secret clearance
• Bachelor’s degree in Computer Science or Mathematics

Additional Qualifications

• Experience with DCS or ZT principles

Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation: The projected salary range is $86,900 to $198,000 annually, with full benefits as described.

Work Model: Our culture supports flexibility and collaboration, with options for in-person or remote work depending on the role.