Information Technology Service Delivery Manager

Krasan Consulting Services; Michigan; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading consulting firm is seeking an Information Technology Service Delivery Manager to oversee consulting engagements and ensure exceptional service delivery. This role requires strong leadership skills, a strategic mindset, and the ability to manage multiple projects while fostering team collaboration. Ideal candidates will have extensive experience in IT consulting and a proven track record of managing client relationships effectively.

Benefits

Competitive salary and performance bonuses

401(k) with company match

Generous PTO and holidays

Career growth and ongoing learning

Flexible workplace

Qualifications

• 10–15+ years in IT consulting, including 5+ years leading technical delivery teams.
• Strong background in managing delivery operations and client relationships.
• Experience with public sector, education, or finance clients.

Responsibilities

• Running multiple consulting engagements simultaneously.
• Managing service delivery and ensuring client satisfaction.
• Mentoring and guiding consulting teams.

Skills

Leadership

Problem Solving

Communication

Resource Planning

Client Relationship Management

Education

Bachelor's Degree

MBA or similar

Tools

Salesforce

Resource Hero

Excel

Job description

Information Technology Service Delivery Manager

Information Technology Service Delivery Manager

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Hiring for roles in the Springfield, Ill area. Sound like you? Let's talk.

Hard Requirement: Candidate needs to have experience leading full life cycle development process overseeing IT teams within the last 3 years.

You must be in one of the following states to qualify. Illinois, Michigan, Wisconsin, Indiana, Iowa, Missouri, Minnesota, Kentucky, Tennessee. This position is mostly remote but will require your physical presence in Springfield, Illinois AS needed. If everything is running smoothly you are remote. If you need to put out fires, we need you onsite. We pay for travel costs.

This Consulting Services Delivery Manager is available only to US citizens and permanent residents (Green Card holders).

This is a salaried W-2 employee position on our payroll.

We’re looking for a Consulting Services Delivery Manager who can lead teams, manage consulting engagements like a pro, and support our corporate consulting operations. You’ll help ensure our consulting teams are supported, our financials are healthy, our people are thriving, and our services are delivered with exceptional outcomes. You’ll also be a strategic partner in keeping our internal delivery engine running—think resourcing, pricing, and ensuring the right people are on the right projects.

Let's talk if you’re a strategic thinker who loves solving problems and building great relationships (and you don’t mind rolling up your sleeves).

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What You’ll Be Doing

• Running multiple consulting engagements (yes, at the same time – we know you’ve got this)

• Supporting consulting service operations, including resource planning and utilization

• Calculating project-level resource pricing and helping structure budgets

• Managing service delivery, keeping everyone aligned and informed

• Mentoring and guiding consulting teams—you're a coach, not just a manager

• Making sure we hit deadlines, stay within budget, and exceed expectations

• Making sure we hit deadlines, stay within budget, and exceed expectations

• Continuously looking for ways to improve how we deliver, operate, and support our clients

Client Service Delivery

• Oversee the successful service delivery of consulting projects

• Ensure service delivery satisfaction and outcomes align with expectations

• Partner with clients to define service delivery and project goals with broader business needs

• Lead issue resolution, identify risks, and escalate as needed

• Monitor the profitability and cost efficiency of client engagements

Team & People Management

• Lead and develop high-performing service delivery, technical, and functional teams

• Provide coaching and mentorship to team members

• Foster a positive, collaborative, and growth-oriented team culture

Resource & Capacity Management

• Oversee capacity planning and ensure resource availability across projects

• Manage internal resources, including people and technology

• Evaluate consulting team data using tools like Salesforce and Resource Hero

• Recommend infrastructure or process improvements based on analysis

Operational Efficiency

• Design and implement improvements to workflows, tools, and delivery models

• Optimize operations through the smarter use of technology and better systems

• Build adaptable plans and processes that can flex in complex environments

Consulting Account Management

• Manage client and account-level service delivery

• Screen and select qualified technical talent for project roles

• Calculate and manage resource pricing and project budgets

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What Makes You a Great Fit

• 10–15+ years in IT consulting, including 5+ years leading technical delivery teams

• A strong background in managing people, delivery operations, and client relationships

• You know your way around team planning, budgets, and tracking performance

• You’re confident using tools like AI, Salesforce, Resource Hero, and Excel to manage information and plan ahead

• You’re a clear communicator who works well with all kinds of people

• You’re calm in the chaos and comfortable working with limited or changing information

• Experience working with public sector, education, or finance clients

• A knack for translating big-picture goals into day-to-day execution

• A degree (Bachelor’s required, bonus points for an MBA or similar)

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• A big picture thinker who gets things done

• Is good with numbers and better with people

• Humble, client-focused, and driven by outcomes (not ego)

• Solution-focused, always looking for the most innovative way forward

• Likes making complex things feel simple and manageable

• Calm under pressure and always thinking two steps ahead

• Able to juggle priorities, adapt to change, and still keep a sense of humor

• Someone with emotional intelligence—you're thoughtful, compassionate, and know how to read the room

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What You’ll Get From Us

• Competitive salary and performance bonuses

• 401(k) with company match

• Generous PTO and holidays

• Career growth and ongoing learning

• A friendly, flexible workplace where your voice matters

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  IT Services and IT Consulting

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