Service Desk Manager

Akkodis; Mentor (OH); On-site; USD 82,656 - 96,432; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Job summary

A technology consulting firm is seeking a Service Desk Manager in Mentor, OH, for a contract-to-hire position. The role involves leading Service Desk operations, implementing ITSM, and managing team development. The salary range is $60 to $70 per hour. Interested candidates should apply directly and may contact the hiring manager for queries.

Qualifications

• Proven experience in leading Service Desk operations.
• Strong project management background necessary.
• Experience with ITSM implementation and maintenance.

Responsibilities

• Provide leadership and expertise in ITIL best practices.
• Manage development and coaching of staff.
• Establish a strong team environment for customer service.

Skills

Leadership

Project Management

Knowledge of ITIL

Team Management

Job description

Overview

Akkodis is seeking a Service Desk Manager for a contract-to-hire job with 100% onsite in Mentor, OH. Salary Range: $60/hr to $70/hr on W2. The salary may be negotiable based on experience, education, geographic location, and other factors.

Responsibilities

• Provides leadership and expertise in Service Desk operational best practices utilizing the ITIL reference model.


• Implemented and maintained Information Technology Service Management System (ITSM).


• Strong and proven project management background.


• Manages the professional and technical development of management staff by coaching, setting goals, and monitoring delivery and quality of work.


• Provides senior leadership to establish a strong team environment for optimal customer service.


• Responsible for new hire recruiting, conducts performance reviews/promotions, and guides on improving deficiencies for staff.

How to apply

If you are interested in this role, please click APPLY NOW. For other opportunities available at Akkodis or any questions, contact Sahil Mavi at [e-mail].

Equal Opportunity Employer

Equal Opportunity Employer/Veterans/Disabled

Benefits

• 401(k) with match


• Medical insurance

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

Job Details

• Seniority level: Mid-Senior level


• Employment type: Contract


• Job function: Accounting/Auditing


• Industries: IT Services and IT Consulting

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