Service Desk Lead

HugoNet; Washington (District of Columbia); Hybrid; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a Service Desk Lead to support critical operations for the Navy Office of the General Counsel. This role requires a strong IT background, exceptional leadership skills, and a commitment to collaboration. You will provide technical support for web-based applications, assist in user training, and manage application documentation. This is a fantastic opportunity to leverage your service desk experience and make a significant impact within a dynamic team. If you thrive in a fast-paced environment and are passionate about technology, this role could be the perfect fit for you.

Qualifications

• 5+ years of service desk experience required.
• CompTIA Security+ or IAT Level II certification desired.

Responsibilities

• Provide technical support for daily operations and training of web-based applications.
• Assist with testing web-based application modifications for accuracy and usability.

Skills

Analytical Skills

Troubleshooting Skills

Technical Support

Communication Skills

Customer Service

Tools

HTML

Windows Operating System

Office 365

Web-based Applications

Job description

Job Locations: Hybrid REMOTE at Pentagon DC Metro Area

Desired Certifications: CompTIA Security+ or IAT Level II

Job Type: Full-Time Salaried

Clearance Requirements: Must have a Secret security clearance. Must be a U.S. Citizen.

Overview

We are recruiting for a Service Desk Lead to support the Navy Office of the General Counsel. The ideal candidate has significant IT experience, values collaboration, and demonstrates exceptional leadership.

Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Strong analytical and troubleshooting skills.
• Excellent work ethic.
• Provide technical support for the daily operations and training of web-based applications.
• Ability to make updates to websites using visual editors and familiarity with HTML.
• Assist developers and database administrators with testing web-based application modifications for accuracy and usability; create and/or complete test plans and document findings.
• Demonstrated working knowledge of online collaboration tools such as forums, blogs, wikis, and media libraries.
• Support and train users in the use of blogs, wikis, forums, and media libraries.
• Application account, group, and user-rights management via web-based user interface.
• Ability to create and maintain user manuals and application documentation.
• Strong written and spoken communication skills.
• Provide technical customer support for the daily operations and training of web-based applications to customers at different levels of IT knowledge and seniority.
• Demonstrated advanced experience in IT help desk and hands-on customer service supporting a full range of knowledge levels and seniority.
• Demonstrated advanced experience with the Windows operating system and Office 365 from a customer point of view.
• Ability to lift standard computer workstations and monitors and maneuver into tight spots to access wires and cables when assisting with the move of a workstation, as well as assemble monitor to monitor stands.

Qualifications

Desired Experience:

• 5+ years of service desk experience

Desired Certifications:

• CompTIA Security+ or IAT Level II