Service Desk Manager, Lead

Booz Allen Hamilton; Lincoln (MA, NE); On-site; USD 86,000 - 198,000; Full time

Job summary

An established industry player is seeking a dedicated individual to provide expert support in a dynamic environment. This role involves leading a service desk team, solving complex problems, and mentoring staff while leveraging cutting-edge technology. The company fosters a people-first culture that emphasizes growth, well-being, and collaboration, whether in-person or remotely. Join a team that values your contributions and offers comprehensive benefits, including professional development and work-life balance programs. If you have a passion for technology and a desire to make a difference, this opportunity is for you.

Benefits

Health benefits

Life insurance

Disability insurance

Financial benefits

Retirement benefits

Paid leave

Professional development

Tuition assistance

Work-life programs

Dependent care

Qualifications

• 4+ years of experience in technical support and troubleshooting.
• Experience leading and coaching a service desk team.

Responsibilities

• Provide in-depth support and lead problem-solving for technology products.
• Mentor or supervise employees in company and technical competencies.

Skills

Technical Support

Troubleshooting

Service Desk Management

Cloud-based Services Support

Data Analysis

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Mathematics

Job description

Your growth matters to us - explore our career development opportunities.

BE EMPOWERED TO SUCCEED

Connect with others in our people-first culture and enhance our collective ingenuity.

SUPPORT YOUR WELLBEING

Learn how we’ll support you as you pursue a balanced, fulfilling life.

YOUR CANDIDATE JOURNEY

Discover what to expect during your journey as a candidate with us.

Key Role:

Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories, and concepts and contribute to the development of new principles and concepts. Work on unusually complex problems and provide highly innovative solutions. Operate with substantial latitude for unreviewed action or decision. Mentor or supervise employees in both company and technical competencies.

Basic Qualifications:

• 4+ years of experience with focus in technical support and troubleshooting

• Experience working in a service desk environment

• Experience leading and coaching a service desk team

• Experience with cloud-based services support and data analysis

• Bachelor’s degree in Computer Science or Mathematics

• Secret clearance

Additional Qualifications:

• Experience with DCS or ZT principles

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation:

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,900.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement:

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model:
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination:

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.