Service Desk Manager, Lead

Booz Allen Hamilton; Lincoln (NE); Hybrid; USD 84,000 - 193,000; Full time

Job summary

An established industry player is seeking a dedicated professional to provide exceptional technical support and lead a service desk team. This role involves tackling complex problems and delivering innovative solutions while fostering a people-first culture. You will have the opportunity to mentor others and contribute to the development of new principles and concepts in a collaborative environment. With a commitment to employee growth and wellbeing, this position offers a chance to thrive in a flexible work model, whether in-person or remotely. Join a team that values your contributions and empowers you to succeed in your career journey.

Qualifications

• 4+ years of experience in technical support and troubleshooting.
• Experience leading and coaching a service desk team.

Responsibilities

• Provide in-depth support and lead problem-solving for technology products.
• Mentor or supervise employees in company and technical competencies.

Skills

Technical support

Troubleshooting

Team leadership

Cloud-based services support

Data analysis

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Mathematics

Job description

Your growth matters to us - explore our career development opportunities.

BE EMPOWERED TO SUCCEED

Connect with others in our people-first culture and enhance our collective ingenuity.

SUPPORT YOUR WELLBEING

Learn how we’ll support you as you pursue a balanced, fulfilling life.

YOUR CANDIDATE JOURNEY

Discover what to expect during your journey as a candidate with us.

Key Role:

Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories, and concepts and contribute to the development of new principles and concepts. Work on unusually complex problems and provide highly innovative solutions. Operate with substantial latitude for unreviewed action or decision. Mentor or supervise employees in both company and technical competencies.

Basic Qualifications:

• 4+ years of experience with focus in technical support and troubleshooting
• Experience working in a service desk environment
• Experience leading and coaching a service desk team
• Experience with cloud-based services support and data analysis
• Bachelor’s degree in Computer Science or Mathematics
• Secret clearance

Additional Qualifications:

• Experience with DCS or ZT principles

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation:

The projected compensation range for this position is $84,600.00 to $193,000.00 (annualized USD). This estimate represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

Work Model:
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination:

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.