Service Desk Manager, Lead

Booz Allen Hamilton; Massachusetts; Hybrid; USD 84,000 - 193,000; Full time

Job summary

An established industry player is seeking a Service Desk Manager to lead a team in providing exceptional technical support. This role involves solving complex problems, mentoring staff, and implementing innovative solutions in a dynamic environment. The ideal candidate will have a strong background in technical support and cloud services, along with leadership experience. Join a forward-thinking company that values flexibility and collaboration, offering a comprehensive benefits package and opportunities for professional development. If you are passionate about technology and thrive in a supportive workplace, this is the perfect opportunity for you.

Benefits

Health Benefits

Life Insurance

Disability Insurance

Financial Benefits

Retirement Benefits

Paid Leave

Professional Development

Tuition Assistance

Work-Life Programs

Dependent Care

Qualifications

• 4+ years of experience in technical support and troubleshooting.
• Experience leading and coaching a service desk team.

Responsibilities

• Provide in-depth support and lead problem-solving efforts for technology products.
• Mentor or supervise employees in company and technical competencies.

Skills

Technical Support

Troubleshooting

Team Leadership

Cloud-based Services Support

Data Analysis

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Mathematics

Job description

Service Desk Manager, Lead

Service Desk Manager, Lead

Apply locations: Hanscom AFB, MA

Time type: Full time

Posted on: Posted 4 Days Ago

Time left to apply: End Date: June 8, 2025 (30+ days left to apply)

Job requisition id: R0216616

Key Role:

Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories, and concepts and contribute to the development of new principles and concepts. Work on unusually complex problems and provide highly innovative solutions. Operate with substantial latitude for unreviewed action or decision. Mentor or supervise employees in both company and technical competencies.

Basic Qualifications:

• 4+ years of experience with focus in technical support and troubleshooting
• Experience working in a service desk environment
• Experience leading and coaching a service desk team
• Experience with cloud-based services support and data analysis
• Secret clearance
• Bachelor’s degree in Computer Science or Mathematics

Additional Qualifications:

• Experience with DCS or ZT principles

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation:

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

The projected compensation range for this position is $84,600.00 to $193,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement:

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model:
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination:

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.