Service Desk Manager, Lead

Booz Allen Hamilton; Massachusetts; Hybrid; USD 84,000 - 193,000; Full time

Job summary

An established industry player is seeking a dedicated professional to provide in-depth support for technology products and applications. This role involves leading problem-solving efforts, mentoring team members, and operating with significant autonomy. The ideal candidate will have extensive experience in technical support, particularly in a service desk environment, and will contribute innovative solutions to complex challenges. Emphasizing a people-first culture, this organization values flexibility and collaboration, making it an excellent opportunity for those looking to grow in a supportive environment.

Qualifications

• 4+ years of experience in technical support and troubleshooting.
• Experience leading and coaching a service desk team.

Responsibilities

• Lead problem solving and implementation efforts for technology products.
• Mentor or supervise employees in company and technical competencies.

Skills

Technical Support

Troubleshooting

Service Desk Management

Cloud-based Services Support

Data Analysis

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Mathematics

Job description

Your growth matters to us - explore our career development opportunities.

BE EMPOWERED TO SUCCEED

Connect with others in our people-first culture and enhance our collective ingenuity.

SUPPORT YOUR WELLBEING

Learn how we’ll support you as you pursue a balanced, fulfilling life.

YOUR CANDIDATE JOURNEY

Discover what to expect during your journey as a candidate with us.

Key Role:

Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories, and concepts and contribute to the development of new principles and concepts. Work on unusually complex problems and provide highly innovative solutions. Operate with substantial latitude for unreviewed action or decision. Mentor or supervise employees in both company and technical competencies.

Basic Qualifications:

• 4+ years of experience with focus in technical support and troubleshooting
• Experience working in a service desk environment
• Experience leading and coaching a service desk team
• Experience with cloud-based services support and data analysis
• Bachelor’s degree in Computer Science or Mathematics
• Secret clearance

Additional Qualifications:

• Experience with DCS or ZT principles

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation:

The projected compensation range for this position is $84,600.00 to $193,000.00 (annualized USD). Salary at Booz Allen is determined by various factors, including location, individual’s education, knowledge, skills, competencies, and experience.

Work Model:
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination:

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.