Service Desk & IT Application Lead

E'Log Automation; Belgique (MO); Hybrid; USD 73,000 - 95,000; Full time

Job summary

E’Log Automation seeks a Service Desk & IT Application Lead to professionalise and grow the support organisation. You will establish a structured service desk, manage user support, and take functional ownership of Odoo, Microsoft 365, and SharePoint.

You will work closely with the CIO, developers, and external IT partners to implement improvements and drive efficiency. You’ll also oversee licences, user rights, laptops, and supplier collaboration, shaping a new department and contributing to the

Qualifications

• Experience in running a professional service desk and managing user support.
• Familiarity with business applications and IT service management principles.
• Strong communication and process-oriented mindset to drive improvements.

Responsibilities

• Own the end-to-end service desk operation from intake to resolution, including knowledge management and SLA monitoring.
• Provide functional ownership of Odoo and Microsoft 365; drive improvements to processes and how applications are used.
• Collaborate with the CIO, developers, and external IT partners to deliver efficient support and resilient services.
• Analyse recurring issues and implement changes to reduce support demand and improve IT reliability.

Skills

Service Desk Leadership

User Support

Process Improvement

ITIL Awareness

Communication

Tools

Odoo

Microsoft 365

SharePoint

Job description

At E’Log Automation, we are continuously building innovative logistics solutions. With E’WES, our own warehouse execution system, we already support customers today and we continue to roll out and optimise our software. To support this growth, we are looking for a Service Desk & IT Application Lead to take on a key role in further developing and professionalising our support organisation.

In this role, you combine building a professional service desk with the functional management of our business applications. You support users of Odoo, Microsoft 365 and SharePoint and develop the processes, tools and structure needed for an efficient support operation.

You are responsible for the entire service desk operation, from intake and escalations to knowledge management, SLA monitoring and documentation. You also take on functional ownership of Odoo and Microsoft 365, manage improvement initiatives and ensure that processes and applications become ever more efficient. In doing so, you work closely with our CIO, developers and external IT partners.

What makes this role unique is that you don’t just solve problems, but also tackle their underlying causes. You analyse recurring questions and implement improvements so that users need less support. At the same time, you oversee the management of licences, user rights, the laptop fleet and collaboration with external suppliers.

You have experience with business applications, service management and user support. Knowledge of Odoo or a comparable ERP platform is an asset, as is familiarity with Microsoft 365 and SharePoint. You work in a structured way, communicate clearly and get energy from building and improving processes.

At E’Log Automation, you get the opportunity to help shape a new department and have a direct impact on the further growth of our organisation. You report to the CIO, enjoy a high degree of autonomy and play a central role in the transition to an organisation that not only develops software, but also supports it professionally.

On top of that, we offer a complete salary package with fringe benefits, a flexible benefits plan, the option to work from home and room for training and personal development.

But just as important: you will join an entrepreneurial environment with short decision‑making lines, plenty of responsibility and colleagues who work together to build innovative solutions.